Customer Service Management

SHELDON M. MYERS

**** *********

Detroit, Michigan 48224 313-***-****

************@*****.***

CAREER OBJECTIVE

A result oriented team leader seeking to pursue a continuing career in

the international logistics industry that would allow broadening current

experience in this field while continuing to expand my knowledge to new

levels of expertise.

BACKGROUND SUMMARY

Possess 20 years of extensive and diversified experience with several

leading international logistics providers. Extensive knowledge of import

break-bulk, brokerage and also export shipment processing. Have also

worked on over-sized project cargo management and quoting as well. I have

been continually recognized by management and peers for placing a high

priority on professional integrity, dependability and flexibility.

PROFESSIONAL EXPERIENCE

Russell A. Farrow (U.S.) INC, Taylor, MI 10/2007 - 10/2008

Import Supervisor

. Organized and directed operational team

. Resolved any pending issues with USCBP

. Handled any customer service issues / inquiries

. Assisted with HR related functions including staffing,

training, performance reviews and discipline.

. Prepared and analyzed management reports

. Handled 24/7 on-call duties for problem solving to ensure

compliance with USCBP

. Assisted in the operational planning development of my

assigned group

Federated International Inc., Detroit, MI

05/2005 - 10/2005

Release Analyst 06/2006 - 03/2007

. Responsible for Ocean and Air releases

. Responsible for customs entry processing

. Responsible for daily shipment tracking

. Responsible for customer billing

Willson International, Detroit, MI

09/2002 - 05/2005

Import Analyst

. Responsible for basic air and ocean release functions

. Responsible for customs entry processing

. Reviewed and evaluated import transactions for accuracy

EDUCATION

GED 10/1997

Contact this candidate