Customer Service Manager

MOLLY WOMACK

***** ******* ****,

Lakewood, OH **107

************@*****.***

Phone 440-***-****

SUMMARY OF SKILLS

Ability to work with diverse groups of people to solve problems in a timely

and professional manner, experienced in customer service, conflict

resolution, and employee training and supervision. Additional skills

include: Microsoft Office Suite, credit analysis, public speaking, document

creation and editing, classroom management, cash handling, inventory

management, and superior organizational skills.

EDUCATION

Bachelor of Arts in Psychology, August 2008

Eastern Illinois University, Charleston, IL

EXPERIENCE

Cleveland Clinic

Patient Access Financial Counselor, February 2011-Current

Lakewood, OH

Register patients into an online system, verify insurance coverage,

discharge patients, and collect personal information

AmeriCorps/WECO

Financial Coach, September 2010-Current

Cleveland, OH

One-on-one financial coaching with clients, teach financial classes to low

and moderate income individuals, perform credit checks and analyze credit

with individuals, decide whether applicants are qualified for

microenterprise loans, currently in charge of a furniture loan program

Marco's Pizza

Manager, May 2010-February 2011

North Royalton, OH

Open and close shifts, train new employees, manage up to ten employees

Avalon Language School

Teacher, January 2009-January 2010

Gimpo, South Korea

Taught students ages 7-16 how to speak and write in English. Created a

writing program for students. Administered work assignments for twenty

classes and managed assignments in an online system.

CVS Pharmacy

Cashier, July 2008-July 2009

Supervisor, August 2009-November 2009

Charleston, Illinois

Supervised up to 8 employees, closed and opened shifts.

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