Human Resources Customer Service
Resume:
JESSICA POTTS
** ***** ****, ***********, ** ****6 ? Cell: 609-***-**** ? Home:
Email: **.******@*****.***
EDUCATION
Rutgers University New
Brunswick
May 2010
B.A. in Labor Studies and Employee Relations, Cumulative GPA 3.5
ACHIEVEMENTS
James Dickinson Carr Scholarship Award, Douglass Merit Scholarship Award,
Dean's List Award, National Honor Society
RELEVANT EXPERIENCE
Educational Testing Service, Human Resources Support Associate (Temporary
Employee) Ewing, NJ March 2011 - Present
. Helped to onboard scorers for educational exams including the GRE, the
GED, and the Advanced Placement Tests
. Enter all employee data change information into Pereless HRIS
. Maintain applicant status flows in Excel and follow-up on obtaining
any missing or incomplete documents
. Track and report status of applicants on a daily basis
. Complete applicant I-9 forms and maintain files
. Answer employee questions related to HR policy or paperwork
. Support incoming and outgoing verbal and written inquiries
. Interact with internal and external department staff at all level to
answer questions, resolve problems, provide guidance,
and advice on the application through new hire process
inVentiv Health, Human Resources Employment Associate (Temporary Employee)
Somerset, NJ December 2010 - March 2011
. Helped to onboard sales reps for major pharmaceutical companies
including Bayer, Sanofi-Aventis, and Merck
. Enter all employee data change information into PeopleSoft
. Log new hire return paperwork using Excel and follow-up on obtaining
any missing or incomplete documents
. Key Personnel Action Form (PAF) list into excel to be signed by
Payroll
. Audit PAF data entry of other Employment Associates
. Generate offer letters and assemble new hire packet for shipment
. Check HR voicemail and respond to inquiries via phone/email
. Review background investigation results, resolving all discrepancies
and adverse actions
. Answer employee questions related to HR policy or paperwork
. Follow-up on employee paperwork until complete
. Complete I-9 verifications and maintain files
Polo Ralph Lauren, Human Resources Assistant (Contract Assignment)
Lyndhurst, NJ August 2010 - December 2010
. Coordinated interview schedules with multiple interviewers and greeted
candidates
. Calendar management for the Vice President of Human Resources
. Responsible for maintaining and updating Human Resources files and
manuals, including I-9s
. Created expense reports for accounts payable processing
. Posted jobs to both internal and external job boards, sourced resumes
. Organized and collected recruiting resources to be used career fairs
. Created offer letters and mailed new hire packets
. Responsible for new hire Welcome Announcements and monthly FLAIR
awards program
. Contacted store managers as necessary to ensure the submittal of
documents for employee FMLA
. Contacted employees as needed to collect necessary documents for
dependent benefit enrollment
. Ensured legal compliance of internal bulletin board displays
. Worked on teams to prepare for charity and employee events including
Polo's Pink Pony Day
. Prepared memos and presentations for senior HR team, monthly Human
Resources reports
. Supported the entire Human Resources department with various projects
as requested
Tower Group Companies, Human Resources Intern New
York, NY June 2009 - August 2009
. Functioned as a recruiting coordinator, represented the company at
career fairs
. Posted and maintained job descriptions on several job boards, sourced
resumes using Ceridian ATS
. Created offer letters, benefits packets, and processed background
check reports on new hires, file I-9 paperwork
. Entered employees' information into Ceridian HRIS, Created medical and
personnel files for new hires
. Collaborated with Assistant Vice President of Human Resources to
revise policies in employee handbook
. Created a candidate tracking database for recruiters to help maintain
status of job applicants
COMPUTER SKILLS
Microsoft Excel, Word, PowerPoint, Outlook, and Visio, PeopleSoft HRIS,
Ceridian HRIS, Ceridian Applicant Tracking System, Lawson HRIS, Hodes iQ
Applicant Tracking System, Adobe Acrobat editor, familiar with various job
boards
ADDITIONAL WORK EXPERIENCE
Wawa Convenience Stores, Customer Service Associate Burlington, NJ
May 2004 - February 2010
Trained employees as needed. Maintained inventory and operated computerized
cash system and provided quality customer service.
Kohl's Department Store, Seasonal Point of Sale Associate Westampton,
NJ June 2008 - November 2008
Elicited Kohl's Charge Card applications and processed customer information
into computer database.
VOLUNTEER EXPERIENCE
. Douglass Greeter and Summer Orientation Worker
August 2008
. Christ Church Bookstore Sales Associate and Child Evangelism
Fellowship June 2006 - September 2006
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