Customer Service Administrative Assistant

***** ****** *** 818-***-****

NORTHRIDGE, CA **326 *********@***.***

RozmeenAmirali

• Seeking Customer Service Position

Objective

2005–Present PLC Lighting Chatsworth, CA

Customer Service Lead & Accounts Manager

• Leading a group of customer service employees.

• Resolve customers’ issues escalated by Company’s 50+ Sales Reps.

• Manage all company interaction with UPS (claims, shipment re-routing).

Retrieved $7k in UPS claims for 2010.

• Manage largest customer account along with several others. Many customers

have complemented Company President and Sales Manager about the great

quality of customer service they receive from me.

• Developed and deployed MS Excel-based billing report for the Company

President that provides at a glance view of sales – efficiency improvement

2004–2005 Studio 6 Ltd (Printing Brokers) Northridge, CA

Administrative Assistant & Customer Service

• Introduced Red-Yellow-Green coding system for inventory management to

flag depleting inventories of various Restaurant Menus and Passes.

• Developed and deployed weekly inventory min-max report using MS Excel.

Report generated was used by the General Manager to manage printing

material inventory – efficiency improvement.

• Handled customer issues, artwork proofreading, managements of purchase

orders and UPS shipment charges, filing of artwork and job tickets.

1997–2004 Commart Printing & Graphics Chatsworth, CA

Supplier Relations & Administrative Assistant

• Reduced company travel expense by 15% by negotiating new contracts.

• Negotiated contracts with printing supplies’ vendor, saved $5k/qtr.

• Managed Company President’s meeting schedule and travel plans.

• Managed Accounts Receivables/Payables. Reduced receivables by 10%.

•

Education

1994-95 Apple Valley Occupation Center Apple Valley, CA

1990-93 Apple Valley High School Apple Valley, CA

•

Skills 10+ years of experience in customer service, vendor mgmt., and admin support.

MS Windows, MS Office & Outlook, Quicken and Business Vision software

Typing – 45 WPM

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