Customer Service Manager

Jennifer Gordon

**** ******* **** ( Jacksonville, FL 32210 ( Phone: 904-***-**** (

Alternate Phone: 904-***-****

***************@*******.***

PROFILE

A dedicated professional with an overriding compassion for others and

over twenty years of experience working in the medical field as a

Client Service Manager and Administrative Specialist. Possess

initiative, outstanding customer service skills, integrity along with

the knowledge and ability to apply that knowledge to all areas of

private homecare and staffing. A skillful leader backed by the

experience of having managed over two hundred in-office and field

employees ensuring that all client and facility cases were fully

staffed and customer satisfaction was maintained at the highest

possible level.

SUMMARY OF QUALIFICATIONS

Charting Clerk Customer Service Home Health Care

Analyzing Patient Charts Vital Statistics Payroll Processing

Scheduling Clients Marketing Collection

Recruiting Employee Orientation Billing

Decision-Making

PROFESSIONAL EXPERIENCE

. Excellent interpersonal skills and utilizing staff members who posses

expertise to provide input.

. Friendly and courteous, provides the highest level of customer

service.

. Arranged luncheons and scheduled presentations for Branch

Director/Discharge Planner.

. Coordinated health fairs with Pharmacies, ACLF's.

. Communicated daily with Rehabilitation Nurses/Adjusters. Negotiated

billing rates with new vendors.

. Marketed hotels to provide sitter services to children while

parents attended yearly College Bowl games and family vacations.

. Admitted non-skilled clients to homecare, made supervisory visits

when required.

. Supervised in-office staff ensuring payroll was processed timely.

. Followed-up on all phone messages daily, assuring calls were

returned promptly and notifying management when necessary.

EMPLOYMENT HISTORY

Interim Health Care Client Service Manager

Jacksonville, FL

Upjohn/Olsten Kimberly/Columbia/

Memorial Home Care Client Service Manager

Jacksonville, FL

EDUCATION

Paxon Senior High School Diploma Jacksonville,

FL

Commercial Business Certificate Shreveport,

LA

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