Customer Service Human Resources

Elaine Arruda

* **. ****** ***** ******, RI ***** ******.********@*****.*** 401-***-**** 401-***-**** (cell)

Strategic Human Resources Business Partner seeking a senior leadership role with demonstrated subject matter experience to

include: Team Leadership/Management, Employee Relations, Career Development, Project/ Change Mgt & Process Improvement,

Organizational Development and Effectiveness, Coaching, Benefits and Compensation Administration .

Experience

Temping Agencies:

MicroTech Staffing 2010 to present

MicroTech staffing specializes in providing local, temporary and perm personnel to business and industry throughout the eastern sea

board Clients: Ocean Spray Cranberries, Inc. CVS

Spherion Professional Services/The Mergis Group 2002 2004 staffing provider which specializes in placing administrative, clerical

customer service and light industrial candidates in temp and full time ops. Clients: VNA of Rhode Island, Roger Williams University,

The Trammel Crowe Company

Ibis Consulting, Inc 2001 2002

Ibis Consulting develops electronic discovery and compliance solutions for law firms and quality alliance partners in the US and

internationally. It’s products and services include 1) ScopeControl, an electronic discovery service providing clients with the ability to

review files in native format or review meta data and/or text before proceeding with processing, 2)DataFactory, an electronic discovery

service that provides electronic data processing, and 3) DataTrol a web based repository and review solution which is a litigation

support system designed to provide control of discovery documents, depositions and transcripts.

Director, HR, Administration & Finance, Member of Senior Mgt. Team

Human Resources

• Managed overall human resources services, policies and programs including:

• Recruiting and staffing

• Performance management and improvement systems

• Organizational development

• Employment and compliance to address regulatory concerns

• Employee orientation, development, and training

• Policy development and documentation

• Employee relations

• Compensation and benefits administration

• Employee safety, welfare, wellness and health

• Employee services and counseling

Strategic Planning

• Facilitated, developed and implemented corporate strategic plan which included:

• SWOT Analysis

• Understanding Core Values

• Vision, Mission Statements

• Understanding internal and external environments

Print Source 1997 2000

A leading 4 color process printing operation serving the Rhode Island business community’s needs with graphic design, mail and quality

printing.

Promoted 3 times in 3 years from HR Director to Executive Vice President and Chief Operating Officer

Awarded $45,000 grant for a strategic planning initiative

Invited member of TEC (now Vistage) an international organization of CEOs

Founding Board Member of Printing Industries of Rhode Island

COO & VP Duties included Operations Management, Strategic Planning and Organizational Development

• Developed and managed strategic business alliances leveraging knowledge, capital and training dollars to streamline business

practices.

• Developed organizational excellence through the use of teams and best practice standards resulting in improved morale,

customer service satisfaction and increased sales.

• Restructured strategies, policies and systems that aligned overall company vision to enhance and grow organization.

• Directed the development and implementation of quality customer service to both internal and external customers which

improved communication and decision making.

Director, Human Resources

• Created and executed employee manual, analyzed job core competencies and directed employee training which resulted in the

hiring, firing and retention of employees who were knowledgeable professionals and customer focused.

• Secured $75,000 in workforce development grants that increased overall communication skills, enhanced job performance,

process flow efficiency and streamlined overall business practices.

• Administered, maintained and ensured competitive compensation programs which resulted in decreased costs.

• Effectively resolved employee relations matters.

Roger Williams University Center for Professional Development 1996 1997 First professional development center offering local

businesses corporate education in Rhode Island

Business Development Coordinator aligned corporate needs with the Center’s offerings, business liaison, cultivate clients, follow

through executing programming.

American Industrial Casting, Inc. 1992 1995

A $9m non ferrous investment casting company producing castings in marine, medical and armed services industries

Grants Management

Secured and managed State and Federal grant awards for manufacturing improvements

Developed English as a Second Language/ Adult Education Program

Assisted in the development and implementation of Total Quality Management practices

Developed Tool Apprenticeship Program

12 organizations funded over $1,000,000. 00 –SBIR, Dept of Ed., Non profits, small business

Customer Service

Provided daily customer service such as product pricing and delivery, status reports on all customer order inquiries.

Coordinated inside sales, generated customer contacts.

Provided customer support to national sales team

Negotiations/Inquiry Team to China, 1993, investigating Manufacturing sites, business climate

Nonprofit/Community Service Experience

Italian Consulate, Consular Agent.

Printing Industries of Rhode Island, Founding Board Member

Health Reform 2000 Committee, Board Member

Rhode Island School to Work Commission, Board Member

Rhode Island Manufacturing Renaissance Week, Manager

Getting Smart: Nonprofits Shaping the New Economy, Facilitator

New England Nonprofit Exposition, Panelist

Adult Education Commission, Board Member

Historic Cemetery Commission, Board Member

Cranston Historic District Commission Chair

Dorcas Place Parent Literacy Agency, Board Member and Mentor

Accomplishments

Business Woman of the Year, Johnson & Wales University

Excellence in Leadership Award

Gubernatorial Appointment, Adult Education Commission

Gubernatorial Appointment, School to Career Commission

Publications

PrintImage Network: Around the Country, “Rhode Island Printers Join Forces”.

Letter: Nynex: A Step Ahead

Foundry Management & Technology: Strong Marketing Strategies Deliver Success

Education

Rhode Island College

BA Political Science, 2006

Dean’s List, Pi Sigma Alpha Honor Society

Rhode Island College, Providence, RI

Center for Public Policy & the Feinstein Institute for Philanthropic Leadership and Nonprofit Studies

Graduate Certificate, 2006

Bryant University, Smithfield, RI

Human Resource Mgt., Graduate Certificate, 2010

Rhode Island College

Certificate of Non profit Leadership Studies Graduate Certificate 2006

In admissions process for Masters Degree at Emmanuel College

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