Customer Service Sales
Resume:
L ois Wilson
Aliso Viejo, CA. *****
*****@***.***
BACKGROU N D SU M MARY
Proven Administrative and Customer Service experience.
Effective Management & Customer Service
Strategic / Tactical Planning and Reporting
Sales and Marketing Assistant
2006 – 2010 AFF I N I TY F I NANC IA L – WATERF I E L D BANK, I R V I N E, CA
Bank Taken over by the F D IC, Ma rch 5, 2010.
D uties
• Responsible for reporting to executive staff. Coordinate with all departments to gain
i nsight on department standings
• Developed an education reference guide and monthly t raining summary.
• Worked closely with affini ty partners developing scripts and t raining programs.
M aintained specialized data bases and reporting’s.
• Responsible for all office supplies..
• Develop and facili tate CSR team meetings and focus groups.
• Designed and implement company objectives, polices and
s tandards.
• Act as a single point of contact for new associates. Prepare and
report progress to their assigned Supervisors.
• Posted job descriptions, In terviewed, back ground search, employee benefits,
a ttendance records & payroll.
• Assist employees in administrative matters.
• L iaison contact for IT.
• Customer Care Email & all Public Relation correspondence..
• Attended Trade Shows.
• Travel arrangements.
2000– 2006 V arious Jobs
Allied Business School.
Real-estate - Instructor.
o
Appraiser – Instructor.
o
Safeguard I nsurance
Call Center Representatives.
o
Administrative Assistant
o
Community Theater & Non P rofit
Producer & Director “Not Famous, Just Yet” Troupe, 2000 – 2005. Local Community
o
T heater.
Director of Spectacular Stage Productions 2003 – 2006, Local Community Theater.
o
Standup Comic.
o
Local Theater Actor.
o
Qualifications
1993 – 2000 COX COM M U N ICAT IO NS, RSM, CA
Customer Service Coordinator
• Assisted Call Center Supervisor’s as liaison with Field Service
Supervisors.
• Direct line customer service relations performing problem solving
on any and all situations pertaining to the customer. Provided one stop resolution.
• Coach employees to develop their sales base knowledge, job skills,
and knowledge.
• One stop problem solving by using active listening skills and
restating the problem and asking the r ight questions for a successful outcome.
• Attended and lead team meetings, t rade shows, events and
t raining to develop and enhance skills.
System Specific T rainer
• In terview and hire new associates.
• Educate new hire CSR’s in sales, marketing, Cable Master,
technical support, policies and procedures.
• Product development and Sales Techniques.
• Responsible for key marketing materials design and
i mplementation.
• Designed t raining programs and strategies.
• Coordinate with all departments to gain insight on department
s tandings.
• Develop and facili tate CSR team meetings and focus groups.
• Designed and implement company objectives, polices and
s tandards.
• Act as a single point of contact for new associates. Prepare and
report progress to their assigned Supervisors.
• Maintained specialized data bases for executive management
reporting.
• Create a working environment to ensure a quality CSR, while
maintaining positive relationships.
Accomplishments/Recognition
• Selected as “Employee of the Month” Cox Communications
September, 1996
• Due to exceptional performance, selected to do VIP
demonstrations.
• Recognized for design and creation of Customer Service materials
w hich were distributed and utilized throughout the countrywide system.
• Selected 2009 Waterfield Bank employee of the Month.
Contact this candidate