Shirma Corella
562-***-**** Cell
**************@***.***
Professional Experience
National City Mortgage, now part of PNC, Seal Beach, CA October 2007 -
November 2010
Countrywide Home Loans October 2005 - September 2007
Assistant/Loan Originator:
. Responsible for originating new mortgage loan applications by developing
relationships within the community, specifically with the real estate
community; making sales calls to prospective customers.
. Instruct prospective client in the home buying, financing process, and
advising client about the different types of loan products available to
demonstrate how closing cost and monthly payments could vary under each
type of product.
. Meets mortgage loan operational standards by contributing mortgage loan
information to strategic plans and reviews; implementing production,
productivity, quality, and customer-service standards; resolving
problems; identifying mortgage loan system improvements.
. Attend and participate in all Consumer Lending meetings as required by
management.
. Approves mortgage loans by examining application and supporting
documentation; estimating credit-worthiness and calculating repayment
risk.
. Use interpersonal and communication skills to generate referral business,
leads, and relationships with individuals, existing clients, past clients
and Real Estate Professionals.
. Updates job knowledge by participating in educational opportunities;
reading company's policies and procedures; professional publications and
participating in professional networking.
. Responsible for representing the bank and providing leadership in key
community activities involving civic, charitable, business and social
organizations to maintain a appropriate responsible citizen stature for
the bank.
. Monitors verification and preparation of mortgage loan documentation;
scheduling and completing mortgage loan processes and closing.
. Ability to communicate effectively with Loan Processors and Underwriters
to provide any documentation necessary in order to comply with bank's
requirements and guidelines.
. Able to work independently under pressure to meet deadlines.
. Protects bank's image by keeping mortgage loan information confidential.
. Capable to handle customer complaints and take appropriate action to
resolve with satisfactory results.
. Design an aggressive strategic sales marketing program to acquire new
leads to ensure the profitability of the bank's standard requirements.
. Knowledgeable in FHA, VA, Conventional, CALPERS loans.
Keller Williams Realty, Santa Fe Springs February 2000 - Sep 2005
Real Estate Agent:
. Promote sales of properties through advertisements, open houses, and
participation in multiple listing services.
. Compare a property with similar properties that have recently sold in
order to determine its competitive market price
. Coordinate appointments to show homes to prospective buyers.
. Generate lists of properties that are compatible with buyers' needs
and financial resources
. Prepare documents such as representation contracts, purchase
agreements, closing statements, deeds and leases.
. Confer with escrow companies, lenders, home inspectors, and pest
control operators to ensure that terms and conditions of purchase
agreements are met before closing dates.
. Accompany buyers during visits to and inspections of property,
advising them on the suitability and value of the homes they are
visiting.
. Review property listings, trade journals, and relevant literature, and
attend conventions, seminars, and staff and association meetings in
order to remain knowledgeable about real estate markets.
. Knowledge of principles and methods for showing, promoting, and
selling products or services. This includes marketing strategy and
tactics, product demonstration, sales techniques, and sales control
systems
. Knowledge of administrative and clerical procedures and systems such
as word processing, managing files and records and transcription,
designing forms, and other office procedures and terminology.
. Knowledge of business and management principles involved in strategic
planning, resource allocation, sales technique, production methods,
and coordination of people and resources.
. Knowledge of laws, legal codes, government regulations, executive
orders, agency rules.
Maguire Properties, Los Angeles CA October 1998 - December 2000
Human Resources Assistant:
. Providing assistance in hiring process activities such as posting jobs
on job board or website, reviewing applications and maintaining a
spreadsheet on tracking an applicant.
. Interacting with and supplying information to employees, department
heads, and job applicants.
. Helping in maintenance of employee directory and company organization
charts.
. Preparing paperwork needed to create new employee profile and to place
new employee on payroll.
. Coordinating in volunteer and staff training events or programs and
recommending resources, as needed.
. Managing sensitive and confidential matters like personnel relations,
employee relations, and organizational changes, planning and
protecting the security of information, data and files.
. Establishing, maintaining and controlling personnel, employees,
recruitment relations records, files, correspondence, reports, and
organization charts.
. Preparing source documentation needed for new hires, or effective
changes in pay, status, or benefits.
. Providing general administrative support such as preparing
correspondence, forms and reports, arranging meetings, composing
regular correspondence, processing confidential reports and documents,
filing electronic and hard copy, tracking deadlines, and taking down
minutes as needed.
. Preparing and posting job advertisements, screening applications,
arranging interviews, participating in selection process, and
administering pre-employment tests as required.
. Maintaining and monitoring records of exempt employee benefits and
salary.
. Keeping up current issues and matters in the organization related to
HR department.
. Effective problem-solving skills and able to deliver effective
results, meet tight deadlines and targets.
Maguire Properties, Los Angeles CA May 1995 - October 1998
Building Management Coordinator:
. Assist to Asset Manager, Operations Manager, Chief Engineer, Chief of
Security and Janitorial Manager.
. Answer telephone inquiries from one hundred sixteen active tenants and
routing calls to desired departments.
. Performed administrative and secretarial support functions for Project
Accountant, Data Processing Clerk, and Administrative Assistant.
. Coordinate and manage calendar meeting, travel and appointment agenda
to Asset Manager and Operations Manager.
. Registered incoming work order requests from tenants and distribute to
the necessary department in order to complete all requests effectively
and in a timely manner.
. Maintain daily computer-data entry to ensure workload distribution
runs equally to prevent failure and distress in the process.
. Performing month-end closing activities in the property management
system work log.
. Resourceful in a variety of challenges for public relations, employee
trained in an efficient management institution.
. Responsible for maintain data diskettes and work order files for the
entire property management department.
. Assist in updating reports and documents using typewriter or personal
computer.
. Keep updated necessary lists of tenants, vendors and company's
telephone extensions.
. Prepare purchase Orders, process purchase orders for management
approvals.
. Issue and process parking/elevator access card forms.
. Coordinate rideshares/special events and contractors validations
access for respective tenant needs.
Job Skills:
Persuasiveness, resourceful able to translate initiatives into action.
Models high levels of performance, motivation and personal integrity
aligned with company's values.
Knowledge of PC environments to include Microsoft Word, Excel,
PowerPoint, Outlook, Multiple Listing Services (MLS), Calyx Point and
Byte.
Basic ability to analyze personal and business financial statements and
related documentation
Demonstrated customer service skills, professionalism and strong
integrity
Detail oriented with a strong work ethic
Typing 45 - 50 wpm
Excellent telephone skills and ability to handle many calls in a fast-
paced environment.
Excellent written and oral communication skills.
Education:
High School Degree
Professional Development:
Notary Public
Real Estate License
Languages:
Fluent in Spanish