Customer Service High School

Keisha Davis

***** ****** ****. ***. ***

Austin, TX. 78758

Home: 608-***-****

Other: 512-***-****

********@*****.***

Experience

PLS CHECK CASHERS

October 2010 - April 2011 CSR

MADISON, WI

Cashed checks, processed money orders, faxed documents, received incoming

calls, etc...

SPHERION/ ONEWEST BANK

January 2010 - August 2010 LOAN COUNSELOR

AUSTIN, TX

Helped customers manage their loan accounts, also processed their payments

on mortgage loans via phone.

BELCAN/DELL

April 2009 - September MATERIAL HANDLER AUSTIN, TX

2009

Placed desired hard drives, and cooling fans into desktop PCs.

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MANPOWER/SAMSUNG

March 2008 - December MANUFACTURING SPECIALIST AUSTIN, TX

2008

Load & unload cassettes onto tools using various programs, in a clean room

environment. (fully smocked)

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SPHERION/DELL

May 2007 - November 2007 MATERIAL HANDLER/ SHIPPER AUSTIN, TX

I started out receiving orders on assembly lines placing them on their

designated pallet using a vacuum hoist. Later, I was placed in Boxing, where

I scanned and packaged parts.

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PIZZA HUT

January 2007 - May 2007 CSR AUSTIN, TX

Received orders by phone.

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MCI

Feb 2005 - December 2006 CUSTOMER SERVICE REP. AUSTIN, TX

Inbound /outbound call center selling local and long distance phone service.

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APAC

May 2000 - December 2004 SALES REP GALESBURG, IL

Solicit outbound/inbound long distance to previous customers, and educate new

customers on features and various plans.

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Education

RICHARD'S VOCATIONAL CAREER ACADEMY

May 2004 High School CHICAGO, IL

BASIC

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QUALIFICATIONS

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Excellent listening & communication skills creating empathy & trust with

the customer. Adapting to change while maintaining attention to detail &

organization. Excellent verbal and written communication skills- including

grammar and voice quality. Self-sufficient and dependable.

Contact this candidate