Customer Service Management
Resume:
Nicole Trost
***** ** **** **., ********, Ca ****4
*****.******@*****.***
Graduate with academic success and a strong desire to work in a communications, research, public policy,
Summary
legal or international organization
Completed relevant course work in: Constitutional Law, Civil Rights, Political Economy, Public Policy,
Legal Environment of Business, American Foreign Policy, International Politics, The Presidency,
Congress, and Enlightenment
Highly effective with time management; analytical thinker and problem solver
Organized and detail oriented; self motivated and energetic
Bachelor of Arts in Politics May 2011
Education
University of Dallas, Irving, TX
Earned “Honors Pass” on Comprehensive Examinations in Politics
(These examinations are necessary to graduate and include two rounds of written
questioning and a selected round of oral questioning before the politics board.)
Concentrations in Legal Studies and Spanish
Studied in Avila, Spain (Summer 2010) and Rome, Italy (Fall 2008)
2009 2010
Moot Court Participant and Quarterfinalist
Executed a professional and engaging demeanor
Recognized for candid presentation, persuasion skills, and successful deliberation of 2010
key arguments amidst questioning
Koch Scholar at the University of Dallas
Selected by Politics Department for demonstrating academic diligence and exhibiting
strong analytical skills
2007 2011
University of Dallas, Irving, Texas
Work Experience •
Student worker –Education Department
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Streamlined the Children’s Library: implemented and managed new software,
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resulting in an electronic inventory of children’s books software program
Expedited work for other departments while simultaneously accomplishing the
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Summer 2009
Education Department’s goals
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Private tutor and caregiver, Whittier, California
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Tutored 7 of the 8 children that I was accountable for in math and reading/writing
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Summer 2008
daily
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Knott’s Berry Farm, Buena Park, California
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Games Attendant
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Received an Outstanding Performance Award by management for exceptional
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customer service and charisma
Noted for ability to captivate customers and resolve their issues, avoiding escalation
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