Customer Service High School

**** ** *** ***. 786-***-****,

********@*****.**

Miami, Fl. 33196 m

Jeniffer Montero

Objective To obtain a position that will further develop my

strong work ethic, while having the opportunity to

meet new individuals.

Volunteer Summer-2004 South Miami Baptist Hospital

Experience Miami, FL

Assisted with child care development

Cared for a group of children during playtime

Assisted the monitors with snack time

Assisted the monitors with general day care duties

for all children

Work Experience July - 2010 - March - 2011 CareerXChange

Miami, FL

(VISA International)

Customer Service Representative

Provided excellent customer service

Answered inbound calls

Data entry

Registered gift cards for online and over the phone

usage

Reset account passwords

Answered customer inquiries regarding gift cards

Activated and deactivated visa/debit cards for

various banks

Reviewed transactions with the card holder

Provided card holders with balance inquiries

Filled out fraudulent dispute forms for compromised

cards

Filled out escalation forms for cards that could not

be found

Performed card unloads for lost or stolen gift cards

August-2008 - May-2010 The Fresh Market

Miami, FL

Cashier

Provided excellent customer service

Unloaded shopping carts

Counted Register before and after every shift

Scanned merchandise

Bagged merchandise

Maintained clean facilities

Helped managers setup displays

Assisted in other departments

Handeld all cash,credit and check transaction

Provided accurate change for cash transactions

Helped with bank deposit at the end of the night

April-2006 - June-2008 Igraphics Studios Inc Miami,

FL

Office Clerk

Provided excellent customer service

Answered all inbound customer calls

Data Entry

Made some outbound calls regarding payments

Placed customer orders

Emailed customers

Answered customer's questions

Collected customer payments

Assisted in bank deposits

Assured that customer payments were correct

Updated the companies calander

Handeld all accounts payable/recivable

Education 2008 - Present Miami Dade

College Miami, FL

Currently enrolled A.A in progress

2004-2008 Felix Varela Senior High School

Miami, FL

Nursing Program

TV Production Team (Viper Vision)

DCT/ CECF (Diversified Career Technology)

High school Diploma Obtained

Skills Microsoft Word, Microsoft Excel,Microsoft Outlook,

Microsoft Power Point

Language Bilingual-English/Spanish

Jose Pena 305-***-****

References Rene Velez 786-***-****

Omar Munoz 305-***-****

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