Marketing Customer Service

Jamal A. Parker

** **** **. ( Durham, NC ***** ( Phone: 919-***-**** (

********@****.***

Marketing/Client Relations Professional

. Upcoming marketing/client relations professional with well rounded

ability in different aspects of the marketing field. Seeking a marketing

position that utilizes my experience and enables me to make a positive

contribution to the company.

Skills

Marketing Strategies & Campaigns Focus Group & Market Research

Client Relations Promotional management

Customer Service Administration

Professional Experience

Christian prep Academy, Durham, NC- Educational facility that provides five-

star educational results.

Marketing Associate/Assistant Director, 1/2004-present

Assisted the Head Director with the day-to-day operations such as making

sure facility met state requirements on a daily basis, payroll, and

managing colleagues. Researched and implemented innovative ways to help

improve company's reputation with activities such as obtaining high-level

educational tools and inviting positive guest role models. Other

responsibilities were handling potential client acquisitions and

researching various marketing channels.

Selected Accomplishments:

. Company's reputation remained at five star levels.

. Acquired substantial amount of new clients which led to a waiting list.

. Head Director always satisfied with performance.

Materials matter, Inc., Asheboro, NC - MM provides products and services to

suppliers and buyers of recyclable waste.

Marketing Intern, 1/2009 to 5/2009

Worked alongside other interns to develop a strategic marketing plan to aid

in locating and acquiring new clients. Implemented Integrated Marketing

Communications to help company find unknown strengths, weakness,

opportunities, and threats to identify internal/external factors that may

be favorable or unfavorable for the company to pursue. Presented findings

along with documents.

Selected Accomplishments:

. Located profitable potential clients

. Created basic customer database

. Created cost-effective marketing plan

Jamal A. Parker

Page 2 ( Phone: 919-***-****

prevention stratEgies, Greensboro, NC- Educational company that specializes

in evidence-based prevention programs for adolescents and young adults.

Marketing Intern, 1/2008 to 5/2008

Worked alongside other interns to develop a strategic marketing plan for

the company's new product (Crossroads). Utilized Integrated Marketing

Communications in order to create a demand for the product and located new

potential clients for new product. Presented finding to top executives.

Selected Accomplishments:

. Employer found strategic marketing plan very beneficial for new product.

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Now marketing inc. & Design, Greensboro, NC -Full- service advertising,

marketing and PR agency

Marketing Intern, 9/2006-12/2006

Worked alongside a Marketing Manager with various clients to ensure client

retention and satisfaction. Helped research and analyze data from CRM

database to obtain more information about current client base.

Selected Accomplishments:

. Client retention remained at 100%.

. Offered full time position.

Marketing Projects

The Chevrolet Collegiate Marketing Challenge-Fall 2007

UNCG Promotional Management Course

. Conducted research on Gen Y segment of the market

. Used Integrated Marketing Communications to position Chevrolet's new

fuel efficient vehicles

. Complied results in marketing report

Export Odyssey Project for Copland Fabrics, Inc.--Fall 2007

UNCG International Marketing Course

. Conducted research on potential foreign markets

. Determined the best marketing export strategy for selected countries

. Compiled result in marketing report based on the 4P's

Bryan School of Business Advertisement--Spring 2007

UNCG Consumer Behavior Course

. Conducted surveys, in-depth interviews, and focus groups concerning

business advertisements

. Used data to see non-business majors awareness of advertisements and

if they had any interest in taking any business courses

. Compiled results into booklet and PowerPoint presentation and

presented to class

Jamal A. Parker Page 3 ( Phone: 919-***-****

Research Project for UNCG Parking Decks-Spring 2007

UNCG Fundamentals of Marketing Research Course

. Designed, tested, administered, and evaluated results of surveys given

to people using parking deck

. Conducted extensive interviews

. Compiled results into booklet and PowerPoint presentation and

presented to class

Research Project for O'Kennedy Retail Chain-Spring 2007

UNCG Introduction to Retailing

. Conducted surveys and detailed interviews concerning the store

. Created a marketing plan for gaining more customers

. Compiled results into PowerPoint presentation and delivered results to

store owner and to class

Technology

Software: Office (Word, Access, Excel, PowerPoint), Social Media Networks,

some SPSS, some CRM Databases

Education

University of North carolina at greensboro, Greensboro, NC

Bachelor of Science, 5/2011

. Major: Business Administration-Concentration: Marketing

UNIVERSITY OF NORTH CAROLINA AT GREENSORO, Greensboro, NC

Bachelor of Arts, 5/2011

. Major: Sociology

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