Quality Assurance Management

NELDA SIKES

**** ****** ******

Greenville, TX **402

Home 903-***-****

Cell 903-***-****

*******@*******.***

OBJECTIVE: Office Administration position utilizing computer skills

SUMMARY OF QUALIFICATIONS:

1. Over 10 years of quality assurance and inventory control

background

2. Trained in SAP

3. Strong office administration background. Implemented systems

that significantly increased office productivity.

4. Quickly learn word processing, database and spreadsheet

software.

5. Flexible, creative and work well under pressure

EXPERIENCE

2002-2009 CITIZENSHIP AND IMMIGRATION ASSISTANT

Dallas, Texas

Department of Homeland Security-CIS

Texas Service Center-Quality Assurance Unit

o Conducted a training sessions for 15 trainees in data entry

for files into the PWP database to help with the backlog.

o Received all approved or denial files requested from the file

room by officer. Scanned the barcode on each file into the

National File Tracking System (NFTS) to the QA location. The

files consist of A-files and SRC files. Then sorted,

processed and entered each file into a tracking database.

o Developed a way of identifying files that has already been

through the QA process by using a color coded dot placed on

each file. When files were received from the file room these

can be sorted and sent back to the file room and replacement

files can be ordered. This saves time and eliminates the

process of receiving and charging the files back out to the

file room when a file is scanned and found to have already

been through the audit process.

o Sorted the files by officer and then by supervisor, print a

CR333 for each supervisor and staple the routing sheet to the

first file of the batch. These files are then rubber banded

together for each officer by supervisor. These files are then

placed on a shelf to be audited by the quality unit.

o After the files have been audited the auditor places a mark on

the dot as an indication that the file is completed. These

files are then placed in a designated area for completed

files. Verify each file by the marks on the dots and the

integrity of each batch. Once verification was completed,

each file was sent to the supervisor with a count of files

with each batch. Some files are not needed by the quality

auditor so these files are placed separately in a container

and marked accordingly. These files are then NFTS back to the

file room and the dots remain on the file but without the

markings.

o Responsible for data entry of employee time and attendance

o Completed several special projects

OFFICE AUTOMATION ASSISTANT Dallas, Texas

Department of Homeland Security-CIS

o Detailed to help with the backlog of cases. Created, sorted

and processed files from incoming applications. I determined

the status and direction of each case. Determined the correct

course of action as to whether the case proceeded through the

system normally or rejected due to insufficient documentation

and returned to the appropriate attorney for each case.

o Entered into the DORA database the I-485 processing check

sheets as well as the 90-day check sheets from the

districts/sub-offices

o Responsible for verification and data entry of employee time

and attendance records into the STAR System and maintain all

records according to policy and procedures.

o Verified all invoices for lease and maintenance of office

equipment and DHL and routing to appropriate office for

payment.

o Responsible for gathering and verification of all data and

entering data into a database generated by HQ, know as the

Mail Management Business Intelligence Tool (MBIT) which

includes entering mail volume, expenditures and performance

measure elements.

o Generated and updated all log sheets for tracking all mail

that is routed through the mail room.

o Generated the Records Transmittal and Receipt (SF-135)

according to the National Archive and Records Administration

(NARA) record disposition guidelines, by verifying that all

documentation within the box is correct and accurate before

shipping them to the storage facilities.

o Utilized the General Records Schedule procedures for filing

and storage of all administrative

o Successfully completed the following NARA courses: Electronic

Records Issues, Asset and Risk Management, Record Scheduling,

Creating and Maintaining Agency Business Information, Record

Schedule Implement, and Records Management Program

Development.

o Performed as the mail room clerk when needed displaying the

knowledge of the processes and procedures

o Completed several special projects that require lengthy color

coded spreadsheets with legends

o Gathered and analyzed data to generate quarterly reports with

volume and expenditures and distributed to management

o Generated memos attached reports and distribute to appropriate

managers regarding their quarterly estimated printing

expenditures.

o Participated in the development of and Access database for the

print shop

o Opened and issued print numbers and close all print request

when completed

o Generated and maintained all records in mail management

according to procedures

o Utilized Federal Financial Management System (FFMS) and the

Federal Travel Management Systems to produce and process

training requests and travel orders and vouchers

o Answered and route all phone call to appropriate personnel

o Generated and maintain all folders for Supply Requisitions and

Purchase Orders for all agencies within the building.

2001-2001 INVENTORY CONTROL ANALYST Richardson,

Texas

Sanmina Corporation

o Coordinated in setting up locations in Oracle for material in

the stockroom

o Generated daily cycle counts and made adjustments accordingly

o Opened and issued material to work orders and adjusted the

system as necessary

o Verified bills of material for any costing issued

o Worked with purchasing and the controller to resolve any

costing issues

o Adjusted the system to reflect any costing or material issues

as necessary

o Coordinated with sales for any material to be either sold or

transferred to another facility

EDUCATION AND TRAINING

Galena Park High School, Galena Park, Texas

Associate Degree in Applied Science

Southern Junior College Huntsville, Alabama

Major: Electronic Technology

Honors: Dean's List, President List

National Archives and Records Administration's Certification

Of Federal Records Management Training

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