Customer Service Sales

**** ****** *****, ************ ** *****

PHONE 617-***-**** . E-MAIL *******.*********@*****.***

NATASHA STEINBERG

areas of expertise

Foreign languages: Russian - Experience managing small team of

fluent/native; Spanish - fluent; international reps.

Italian - conversational. Microsoft Office and variety of

Fraud investigations and web-based tools.

conceptualizing fraud

architecture.

Superior sales and customer

service skills.

professional experience

TripAdvisor, LLC- Newton, MA

May 2008-Present

Content Integrity Rep

Vet hundreds of member reviews daily and extract ones of suspicious

nature for fraud investigations.

Perform fraud investigations on properties reported by member community

and apply fraud penalizations with approval of team legal.

Analyze fraud patterns and collaborate with engineers to develop new

fraud architecture.

Content Integrity Team point of contact for all TripAdvisor

international teams. Communicate policy changes to global teams and

monitor fraud performance and metrics of worldwide domains.

Prior to international content team moving to London, supervised

international content moderators responsible for fraud and review

content moderation.

Key Accomplishments:

Development of 2 top-performing fraud filters at 80%-90% effectiveness

(success rate measured at 70% or higher).

Managed the growth of content integrity reps for FIGS and assisted in

their smooth transition to the London office.

Effectively train and support growing global fraud teams until they are

able to exist autonomously.

EF Educational Tours - Cambridge, MA

January 2006 - April 2008

Senior Sales Tour Consultant

Consulted High School teachers on all aspects of international

educational tour planning for their students; groups ranging from 6 to

100+ students.

Provided superb customer service support through email and phone in the

areas of tour preparation, on tour problem-solving and post tour

feedback.

Assisted with recruiting, hiring, training and mentoring of new tour

consultants. As Senior member of the team and top-performing

consultant in the company, advised new tour consultants in group

settings and one-on-one meetings.

Received Most Valuable Tour Consultant and President's Club Tour

Consultant awards.

Nominated to travel domestically and abroad for teacher orientations,

tour director trainings and to present product information to potential

customers in English and Spanish.

Education

Boston University

Master of Arts in Hispanic Language and Literature

December 2005

Bachelor of Arts in Hispanic Language and Literature

May 2005

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