Customer Service Assistant
Resume:
Kathleen Pursley
**** ******** ***** #***, **********, FL 33763
***************@***.***
PROFESSIONAL PROFILE
Professional with broad experience in education, human services, and
management helping organizations develop, implement, and maintain high
quality service standards and goals.
EDUCATION
BETHEL SEMINARY, San Diego, CA
Master of Arts in Marriage and Family Therapy, 2002
Integrated Program of Counseling and Theology
UNIVERSITY OF CALIFORNIA, Irvine, CA
Bachelor of Arts in Social Ecology, 1990
Integrated Program of Criminal Justice, Psychology, and Environmental
Studies
Honors: Summa Cum Laude, Phi Beta Kappa GPA 3.9
PROFESSIONAL EXPERIENCE
Counseling and Education
Coordinated family program providing programming and clinical counseling to
families and children utilizing art therapy, play therapy, music therapy,
and talk therapy to provide age-appropriate interventions to multiple
groups.
Provided individual, family, and group counseling services to diverse
population for San Diego Hospice and Hospice of Saint John. Clinical
services included education, assessment and diagnosis, treatment planning,
in-home and office therapy for adults, adolescent, and children.
Utilized counseling skills to negotiate and resolve constituent and student
complaints on behalf of the Board of Regents for the four campuses of the
University of Colorado. Provided program planning and outreach to
constituents and prospective students on behalf of regents.
Performed crisis counseling and education to victims of domestic violence
and sexual assault, seeking medical and legal assistance, restraining
orders, and safe houses. Assisted clients with legal documents, accompanied
clients to court, and clarified court orders. Kept detailed records and
statistics and made community referrals.
Wrote and developed programs and presentations for professionals, hospice
staff, and community groups on special topics including special issues
around the holidays, loss, depression and anxiety. Provided Critical
Incident Stress Management to community and schools by request. Authored
and published quarterly newsletter for Hospice of St. John.
Management
Served as Coordinator of Family Program, "Grief Street", at San Diego
Hospice, utilizing supervision skills to provide direction, consultation,
and programming assistance to 12-14 Masters level interns in a highly
sophisticated clinical program. Managed data collection and records.
Served as Director of Bereavement at Hospice of Saint John, developing
budgets, hiring, training, and evaluating staff and volunteers. Supervised,
educated, and mentored masters level interns providing training and
scheduling for effective client services.
Provided leadership to interns at San Diego Hospice and Hospice of Saint
John. Served as integral part of Management Team, Interdisciplinary Team,
and Ethics Committee to provide quality services to patients and their
families. Interfaced with state auditors, providing statistics and policy
information to meet state requirements.
Provided logistical planning, scheduling, and itinerary management for CU
Regents, preparing budgets and organizing outreach, conferences,
governmental committee meetings, and educational seminars for as many as
600 people. Provided policy development, management, and coordination of
staff. Used computer skills to manage detailed agendas and support
materials.
Supervised, coached, and trained staff of nutritional, behavioral, and
sales counselors for NutriSystem Weight Loss Center. Provided leadership
and financial direction.
Professional History
PRINCESS CRUISE LINES
MT. MCKINLEY PRINCESS LODGE
2007, 2008, 2009
Gift Shop Clerk & Customer Service, Driver/Guide
SAN DIEGO HOSPICE, San Diego, CA
2006 to 2007
Director of Family Program, Clinical Counselor
HOSPICE OF SAINT JOHN, Lakewood, CO
January 2003 to 2006
Director of Bereavement, Clinical Counselor
SAN DIEGO HOSPICE, San Diego, CA
2001-2002
Marriage & Family Therapy Trainee, Grief Counselor
SAN DIEGO YOUTH & COMMUNITY SERVICES, Coastal Communities, San Diego, CA
2000-2001
Marriage & Family Therapy Trainee
EDUCATION/ASSISTANT POSITIONS, Temporary Agencies & Part time, Orange/San
Diego Counties
1997-2000
Alliant University . Bethel Seminary Library . Laguna Beach Police .
University of California, Irvine
UNIVERSITY OF COLORADO, Boulder, CO
1993-1996
Special Assistant to the Board of Regents
THE LEANIN TREE, Boulder, CO
1992
Order Entry/Customer Service
COMMUNITY SERVICES PROGAMS, INC., Santa Ana, CA
1991-1992
Domestic Violence Victim Specialist for Orange Co. Superior Court and
Family Court
ORANGE COUNTY SEXUAL ASSAULT NETWORK
1991-1992
Sexual Assault and Rape Crisis Volunteer Counselor
NUTRISYSTEM WEIGHT LOSS CENTER
1990-1991
Assistant Manager, Behavioral education, Counselor
MISSION COMMUNITY HOSPITAL
1986
Childbirth and Parenting Education Assistant
References available upon request
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