Manager Customer Service

CV

*. NAME : (Mr.) Gagan Bihari Mohanty.

(Country of Citizenship : INDIA)

2. ADDRESS : D-404 Ganapati Palace, Phase-1, Shukla colony Hinoo, P.O. Doranda,

Ranchi-834002 Jharkhand, (India), Mobile No: 919*********, E-mail

Address: *****@**********.***

15th. October 1949

3. DATE OF BIRTH :

4. QUALIFICATION : MBA(Finance) from Birla Institute of Technology,

Mesra, Ranchi India plus LL.B. from Ranchi

University,Ranchi India

5. DETAILS OF PERFORMANCES AND EXPERIENCES.

After my retirement from the Bank’s services which took place on 31 st. October 2009, I have been

registered as an Advocate, vide my registration no. 846/2009 and the place of my practice is

Jharkhand High Court Ranchi.I am a member of the Advocates’ Association, Jharkhand High

Court Ranchi since 23rd. Dec 2009.

a) AS CHIEF INSPECTOR-AUDIT AND INSPECTION (FROM 29-10-2004 to 10-10-2009)

at Vananchal Gramin Bank ( Tel No. +916*********).

I was on deputation from SBI and heading Audit and Inspection Department of Vananchal

Gramin Bank covering 186 branches of the Bank. conducting regular audit at District Head

quarter Branches, compliances / closure of Regular audit and snap audit reports of branches, Co-

ordinating compliance of Management audit/NABARD audit reports. . Guiding 5 (five) auditors

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and one Desk Officer in audit and Inspection department through Seminars / meetings from time

to time on various aspects of Inspection rating.

SALARY INCLUDING ALL ALLOWANCES AND

BENEFITS : INR700000. PER ANNUM.

b) MANAGER (PB) AT SBI, AP-COLONY, GAYA (FROM 12-7-2004 TO 21-10-2004).

TELEPHONE NO: +916*********.

Rendering services to clientele in personal Banking segment such as Housing loan, car loan,

education loan etc and marketing of services under various schemes of the Bank; Operation of

lockers for customers.

SALARY INCLUDING ALL ALLOWANCES: INR500000 PER ANNUM.

c) AS DEPUTY MANAGER AT SBI, ZONAL OFFICE RANCHI REGION-I (FROM 22-5-

1998 TO 26-1-2004) AND AS MANAGER AT SBI ZONAL OFFICE RANCHI REGION-I

( FROM 27-1-2004 TO 6-7-2004). TELEPHONE NO : +916*********.

I was posted at the Planning and Performances wing and looking after Planning, variance

analysis, Budgeting and review of performances of 34 branches in the region,

Preparation of P-review note of the region for its perusal of the top Management,

advising the branches for their negative growth and taking corrective action, Co-

ordinating Community Banking services activities with the branches. Got Appreciation

Letter from AGM Region-I Ranchi for good work done in “Planning”.

SALARY INCLUDING ALL ALLOWANCES: INR500000 ANNUALLY.

d) AS MANAGER- ABD AT SBI, CHATRA BRANCH ( FROM 2-4-1996 TO 20.5.1998).

TELEPHONE NO. : +916*********.

I headed Agriculture Banking Division of the branch independently for its profitability,

inspection rating, reduction in NPAs and budgetary achievement with regard to

Agriculture financing as per Bank’s scheme and Government’s scheme. I got two

Tractors seized twice by dint of my close monitoring and effective liaison with the

Deputy Commissioner Chatra without instituting any certificate case, which was a dare-

devil task at Chatra, considered as a very sensitive belt in Jharkhand. As a result, two

Tractor accounts,which were basically sub-standard and likely to slip down to Bad and

Doubtful assets, were upgraded to Standard assets as on 31-3-1998. As such, the

uncharged interest component from November 1994 to November 1997 aggregating

Rs.160400/- only was recovered solely from these two borrowal accounts for contributing

to profit of the branch as on 31-3-1998. I had also successfully generated 34 compromise

proposals in Agriculture segment and by organizing four recovery cum compromise

settlement camps meticulously from November 1997 to January 1998 at the branch itself,

I was able to secure a cash recovery of Rs.225411/50 only in NPAs. I got Appreciation

Letter from DGM Ranchi Module for my commendable work in NPA management .

SALARY INCLUDING ALL ALLOWANCES : INR360000 PER ANNUM.

e) AS BRANCH MANAGER AT SBI, BARKAKANA BRANCH (FROM 20-7-1994 TO

12-12-1995).TELEPHONE NO.: +916*********.

I did Business development by aggressive marketing efforts and by means of liaison with

clientele and senior Government officials. I also did innovative developmental work for

the branch by getting the Branch building / premises repaired, whitewashed and duly

distempered fully at the cost of CCL besides getting approval for extension of the branch

for construction of a new spacious branch hall to fetch more business for which no

previous Branch Manager thereat had even thought and tried. I had officially met the top

Management of CCL, such as Director(Finance) etc and successfully convinced them to

take action including stoppage of salary against their wilful defaulter- employees, who

had consumer loan dues. I left no stone unturned in my sincere endeavour to ensure that

Barkakana branch was rated as “well-run” by the Central Office Audit and Inspection

Official in his report dated 4th. March 1995, which was a magnificent success over

previous two Fairly well-run ratings.

SALARY INCLUDING ALL ALLOWANCES : INR300000 PER ANNUM.

f) AS DEPUTY MANAGER AT SBI, ZONAL OFFICE REGION- IV

RANCHI( FROM 8-1-1993 TO 16-7-1994).TELEPHONE NO: +916*********.

I did planning and budgeting work of 48 branches in the Region based on Policy

guidelines. Checking of P-reports of the branches and guiding them for accuracy by

means of suitable letter and preparing review notes of the region, Drafting

correspondences on behalf of the Region relating to dacoity / burglary reported at

branches for the perusal and necessary action of the Local Board at Bank’s Head Office.

SALARY INCLUDING ALL ALLOWANCES: INR300000 PER ANNUM.

g) AS DEPUTY MANAGER, PB DIVISION, SBI, HATIA BRANCH ( FROM 8-2-1991

TO 4-1-1993). TELEPHONE NO : +916*********.

Supervised house-keeping of the Personal Banking Division, authorized opening of new

SB accounts and fixed deposit accounts etc.

SALARY INCLUDING ALL ALLOWANCES : INR280000 PER ANNUM.

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h) AS BRANCH MANAGER, SBI, PATAN BRANCH ( FROM 21-9-1990 TO 9-10-

1990).

i) AS FIELD OFFICER SBI, ADB-SATBARWA ( FROM 1-3-1988 TO 21-7-1990).

j) AS ACCOUNTANT, SBI, ADB-SATBARWA (FROM 1-10-1987 TO 28-2-1988).

k) AS FIELD OFFICER, SIB DIVISION SBI, DALTONGANJ (FROM 18-11-1986 TO

25-9-1987)

l) AS PASSING OFFICER PB DIVISION SBI, HATIA BRANCH ( FROM 30-6-1980

TO 17-11-1986)

m) AS PASSING OFFICER SBI SAKCHI BRANCH( FROM 17-12-1979 TO 22-6-

1980)

6. TRAINING PROGRAMMES ATTENDED.

a)Planning and Budgeting : 23-9-85 to 25-9-85

b)Customer service and deposit mobilization : 25-9-86 to 27-9-86

c)Trade Advances : 26-8-87 to 28-8-87

d)Special course for Accountants :15-2-88 to 20-2-88

e)Programme for Field Officer(Agl) : 4-7-88 to 16-7-88

f)General Banking :22-11-93 to 27-11-93

g)Planning & Budgeting for Officers in

Planning wing at LHO/ZO : 31-1-94 to 5-2-94

h)Quality Circles : 27-9-94 to 29-9-94

i)Dryland Farming & waste land

Development : 12-8-96 to 17-8-96

j) Strengthening of Internal Control System in Banks : 26-09-2005 to 1-10-2005

7. REFERENCES:

a) Mr. Deoraj Kumar,

Deputy General Manager-SAMG, State Bank of India, Corporate Centre

Mumbai, India. Telephone No: 919*********.

b) Mr. R. K. Bhartiya,

Ex-DGM State Bank of India,

C-9 Sachin Tower, Ahmedabad, Gujrat, India. Telephone No: 917*********.

c) Mr. T.K.Mukhopadhyay

DGM State Bank of India Hyderabad, India, Telephone No: 918*********

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