Customer Service Sales

Jamie Miller

*****.*******@*****.***

Phone: 909-***-****

Summary

. Over 10 years experience in the Customer Service/Satisfaction

. Over 10 years in distribution, shipping and receiving and logistics

. Team player with positive attitude, and strong attention to detail

. Knowledgeable in all administrative duties and running a front office

. Quick learner

. Able to multitask and set priorities as necessary.

. Experience handling accounts (i.e. Wal-Mart, Target, Sams, Costco, and

American Honda etc.)

Professional Experience

11/07- Present Magellan GPS San

Dimas, CA

Order Management Representative/ Dealer Account Specialist

. Provides support to assigned Sales Director & reseller accounts

(dealer/distributors).

. Answers inbound calls from dealers, distributors, and sales reps

while promoting Magellan's product line and services.

. Supports goal of customer satisfaction through daily processing of

customer orders, RA requests, and resolution of stuck or failed

orders.

. Processing of sale orders (i.e., running reports, analyzing backlog

and 4PL Open Order Report.

. Responsible for researching and resolving inquiries to ensure

customer retention and satisfaction, via e-mail and telephone,

and other communication.

. Demonstrates broad knowledge of product line; also order, repair and

trade-in policies. Also has familiarity with Level One product

technical support.

. Worked with our reverse logistics department to reduce

outstanding returns

. Key contributions this year: Worked directly with the Finance

Department in closing and resolving outstanding credit issues to

approximately 75 percent, in recovered revenue .

. Deal with huge customers on a daily basis (i.e. Wal-Mart, Target,

Sams, Costco, Qvc, etc.)

7/00-7/06 Meiko America

Mira Loma, CA

Senior Customer Service Representative/ Transportation Representative/

Dispatch

. Assist Dealers with inventory issues, such as; Miss-shipments return

requests, scheduling orders, requesting proof of deliveries, and

credits.

. Handle high call volume

. Work directly with American Honda Motorcycles, Power Equipment, and

Parts Division Analyst

. Responsible for all Administrative Inventory

. Daily UPS online shipping

. Brokerage Department-Arrange shipments for pick up and delivery.

. Work thoroughly with various carriers countrywide.

. Calculate cost and revenue. (Increased revenue by 15% within 6

months.)

. Provide all invoicing to customers, Account Receivables, responsible

for submitting checks for deposits

. Handle all export shipments for American Honda

. Handle Warranty issues

. Inside and Outside Sales (Transportation)

. Dispatch: Confirm delivery appointment; coordinate with receiving

department to allow deliveries; verify container condition; dock

control; dispatch daily warehouse personnel, verify delivery

documentation and confirm all delivery procedures adhered to and

document accordingly

. Assist inventory specialist with inventory control

Skills

. Proficient in Microsoft Word, Excel, SAP, Oracle, Agile, BW

. Data Entry; 10-key by touch

. Accounts Payable & Receivable

References

Available upon Request

Contact this candidate