Engineer Active Directory
Resume:
Steven Jones
**** **** *** *. **** Mn *****
612-***-**** Email: *************@*****.***
Network Engineer & Administrator - Help Desk Support - Field Service
Technician
Accomplished IT professional with extensive experience in the engineering,
administration and support of information systems. Skilled field service
technician providing PC and Client/Server technical support including
diagnosing, troubleshooting and resolving client issues with hardware
maintenance, installation and upgrades. In-depth expertise in the
implementation, optimization, troubleshooting and documentation of LAN/Wan
network systems.
Qualification Highlights
Network Architecture Systems Integration Disaster
Recovery
Security Lans/Wans Active Directory
Resource Management Migration/Upgrades Troubleshooting
Technical Proficiencies
Operating Systems: Windows 9X, 2000, XP, Vista, Desktop, Windows NT
Server & Workstation, Windows 2000, 2003 Server, Novell (up
to 6.5) Windows for Workgroups and Dos. Basic knowledge of
SCO Xenix and Unix.
Hardware: Compaq, Dell, HP Servers, Clustering, Hubs, Switches,
Modems, Laptops, Print Servers, RAID, SCSI, memory,
plotters, bar code printers, scanners and medical testing
devices.
Software: Exchange 5.5, Groupwise 6.5, Symantec & McAfee Anti-virus
Servers/Workstations, MS Office, Backup Exec, Arscerve,
Adobe Suite, Fail Over Servers, PC Anywhere, Symantec Ghost
Suite, Salesforce.
HelpStar, Netbackup, Great Plains, Active Directory,.
Networks: TCP/IP, IPX/SPX, NETBEUI, WINS, DNS, DHCP, FTP, TELENT,
ETHERNET, TOKEN RING, ARCNET, DOMAINS
Professional Experience
Field Service Technician 2010 -
Present
* Troubleshoot hardware and software issues
*Upgraded desktop systems
Viromed Laboratories 2001-2009
Laboratory Corporation of America (LabCorp)
Network Engineer
Held multifaceted responsibilities to configure, install, troubleshoot and
administer network infrastructure in a medical testing laboratory. Duties
included network and desktop support to eight (8) medical laboratories.
Duties included the following:
* Setup, execute and verify daily, bi-monthly, monthly backup and
restore of
Servers for Disaster Recovery.
* Add, Change, Modify users, permissions as requested in Novell
NDS and
Microsoft Active Directory.
* Add network objects as needed.
* Monitor and verify Mcafee and Symantec Anti-Virus definitions
are updated on a
daily basis.
* Monitor storage space and usage on servers.
* Bi-Monthly check of workstation operating system updates.
* Monthly inventory of workstation software for software compliance.
* Retain monthly emergency repair disks for servers.
* Maintain asset inventory and locations.
* Repair systems down to component level.
* Perform Helpdesk support as needed.
* Migrated/Converted 200 users, data, email, workstation and printers from
Novell Netware
Active directory network to Microsoft Active Directory Network.
* Setup and installed Symantec Ghost Suite server and workstations for the
purpose of
automating workstation updates, hardware and software inventory.
* Maintained a separate Microsoft network for the Department of Defense
(DOD) for securing
data obtained through genetic testing for HIV and Hepatitis C for deploying
and returning US
Military Personnel.
* Extensive experience with Symantec Anti-Virus Server and Clients
monitoring for Malware
and Viruses.
* 24x7 support as necessary to limit downtime during internal or external
outages.
* Bio-hazard training in a medical testing environment.
Business Machines Sales & Service (BMS) 1993 - 2000
Field Service Technician
Installed, maintained, and administered multiple network operating systems
in various industries supporting company clients in all facets of network
and stand alone systems.
* Troubleshoot hardware and software issues with knowledge of
manufacturer's warranty and replacement procedures.
*Upgraded desktop systems
* Project consultant for 6 months setting up a technical repair department
for returned Packard Bell computers systems for catalog vendor.
* A+ Certified
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