Customer Service Sales

David A. Sirrine

**** ******* *** **

Roanoke, VA 24015-2017

Email: *****@*******.***

Phone: 540-***-****

Objective

Seeking to broaden my experience and contribute positively to the success

of a progressive company using my skills and experience in Information

Technology.

Employment History

2004-present - CNS Computer Services, LLC (self-employed) - Roanoke, VA.

IT Consultant. On-site sales and service of computer hardware and software,

servers and workstations, and backup, networking, and storage devices;

Internet & networking installation and troubleshooting; email & website

hosting setup and administration; maintenance, repairs, and upgrades for

existing IT equipment. Provide phone and remote support as required.

Responsible for all customer service, consulting, planning, implementation,

follow up, accounting, etc. for IT consulting business.

2001-2004 - PC Therapy, Inc. - Roanoke, VA.

IT Consultant. On-site sales and service of computer hardware and software,

servers and workstations, and backup, networking, and storage devices;

Internetworking installation and troubleshooting; email & website hosting

setup and administration; maintenance, repairs, and upgrades for existing

IT equipment. Responsible for first-line phone support, technician

scheduling, customer satisfaction follow-up. Was promoted to service

management with associated pay increase within 6 months.

1997-2001 - McLeod & Company, CPAs - Roanoke, VA.

Network Administrator / Webmaster. Administer and support 40-user, business-

critical Windows network, including frequent software updates and

installations. Update and maintain company websites and servers. Prepare

technology budget, implement technology projects, report status to

management. Prepare curriculum and lead in-house training sessions for

staff on computer and Internet topics.

1997 - Computer Exchange - Roanoke, VA.

Sales & Service Associate. Front desk sales and customer service, as well

as new PC builds, troubleshooting, upgrades and repairs.

1995 - College of William and Mary - Williamsburg, VA.

Technical Support Technician. Help desk phone support and on-site service

for faculty and staff. Promoted within months to serve as sole on-site

point-of-contact for technical services at associated law school.

Recent Responsibilities / Skills

. Responsible for supporting and servicing all business-critical

Information Technology (IT) systems for several dozen clients across

various industries.

. Proficient with productivity software including office suites such as

Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher);

experienced with accounting software systems including MAS90, Peachtree,

and QuickBooks; familiar with off-the-shelf and custom-programmed

practice management software.

. Familiar with HTML, Active Server Pages (ASP), VBScript, JavaScript, SQL,

VBA, Windows shell scripting / batch processing, Microsoft Access.

. Consulting with dozens of small businesses to assess technology needs,

research and evaluate products; recommend, install, and service IT

products through full lifecycle.

. Previous experience with preparing IT budgets, calculating ROI & TCO,

justifying budgets to management; purchasing and implementing required

systems and technologies; coordinating and communicating with outside

consultants for larger projects; reporting on project status and

objective completion to management.

. Highly skilled at communicating technical information to non-technical

audiences, especially through practical analogies; proficient in bridging

business objectives, technical issues and requirements, and personnel

needs related to technical systems.

. Experienced in preparing training materials and other technical

documentation, leading hardware and software training sessions.

Education

2004-present - Virginia Western Community College - Roanoke, VA.

Pursuing AS in Business Administration on the path to a BS in Business

Administration with a concentration in Information Technology.

1993-1995 - College of William and Mary - Williamsburg, VA.

Major in Microbiology; minor in English literature & composition.

1990-1993 - Roanoke Valley Governor's School for Science & Technology -

Roanoke, VA.

Coursework in Trigonometry, Calculus, Physics, Biology, desktop layout,

computer programming, research methods & statistics. Graduated with honors,

3.96 GPA.

References available upon request

Contact this candidate