Customer Service Data Entry
Resume:
Rachel L. Outen
St. Louis, Mo 63147
Objective
To use my A/R, Billing and Collection Specialist skills to enhance
the quality and ongoing success of a companies operations.
Summary of Skills and Qualifications
MS Excel Word AS400
Powerpoint Access Analytical
SAP ODE processes A/R
Deduction Management Billing Collections
Trainer Management Data Entry
Reconciliations Multi-line phone 10-key
Customer Service Results-oriented Reliable
Self-starter Team-player Conscientious
Communications Detail-minded Problemsolver
Representative Accomplishments
. Managed team of 10 individuals
. Ensured timely deposits of 5million dollars per month
. Ensured monthly balancing with banks
. Established quality customer service as highest priority
. Resolved customer issues to achieve highest level of mutual
satisfaction and customer retention
. Established weekly/monthly payment plan
. Accurately reconciled posting of payments
. Ensured all records and bookkeeping activities were current and
accurate
. Consistently met or exceeded established goals and production quotas
. Accurately reviewed accounts for delinquency
Employment Experience
Smurfit-Stone Container Enterprises Creve Coeur, Mo
2010-Present
Collection Specialist
Marcone Appliance Parts Creve Coeur, Mo
2007-2009
Collection Specialist
Cass Information Systems Bridgeton, Mo
2004-2006
A/R Associate
Sara Lee Bakery Group Clayton, Mo 1999-2004
A/R Associate, Data Entry Associate, Collection Associate
IVTX Earth City, Mo 1998-1999
A/R Specialist
Education and Training
Columbia College- St. Louis Campus- Incomplete
Upon completion- BS/BA Accounting
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