Customer Service Administrative Assistant

NICOLE ADAMS

Austin, TX

********@*****.*** • 303-***-****

OBJECTIVE

Seeking a challenging position that provides an opportunity to utilize my organizational, training,

and professional skills.

SUMMARY OF QUALIFICATIONS

Demonstrate the ability to provide complete support for executive level staff

Competent at developing and maintaining detailed administrative and procedural processes

that reduce redundancy, improve accuracy and efficiency, and achieve organizational

objectives.

Focused and results oriented in supporting complex, deadline driven operations; also able

to identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office System – Word, PowerPoint, Excel, Outlook, Access, Typing 50+, 10-

Key Alpha/Numeric.

EDUCATION

METROPOLITAN STATE COLLEGE OF DENVER Denver, Colorado May. 2011

Bachelor of Science in Criminal Justice and Criminology

PROFESSIONAL EXPERIENCE

Omni Financial Broomfield, Co 2008 to 2009

Administrative Assistant

• Prepared documents for the state and IRS to review and negotiated settlements with

revenue officers.

• Completed weekly expense reports, typed and reviewed legal documents, contracts

and requests for proposals. Compiled monthly cost reports to create spreadsheets.

• Created presentations for meetings and assembled meeting materials, created forms

and other company documents used for correspondence.

• Trained and supervised lower level administrative staff.

• Assisted lawyers on presenting tax relief to potential clients

UNITED AMERICAN INSURANCE COMPANY Bossier City, Louisiana 2006 to 2007

Recruiter

• Recruited 75 people in which 37 of them were transitioning out of the military

• Answered incoming calls and dispatched salesmen to locations all over

Northwest Louisiana

• Scheduled appointments and interviews

STAR-TEK Alexandria, Louisiana 2005-2006

Customer Service Associate

• Attract potential customers by answering product and service questions;

suggesting information about cell phone products, accounts, and services.

• Opened and maintained customer cell phone account information, resolved

product and service problems with cell phone plans, maintained financial

accounts.

• Documented and filed client information.

• Recommended potential products or services to management by collecting

customer information and analyzing customer needs.

UNIVERSITY OF LOUISIANA AT MONROE Monroe, Louisiana 2006-2006

Athletic Department Coordinator Assistant

• Answer phones, fax documents and copied documents

• Set up appointments for athletes to meet with the coordinator and run errands

• Input information in to the computer using various Microsoft programs

References available upon request

Contact this candidate