Customer Service Sales

Megan Zagala

**** ***** **. ***. ** Spring Valley, Ca 91977

Cell 805-***-****

FOCUS & OVERVIEW

Motivated and hard working professional enthusiastic to apply proven

leadership, analytical, problem solving, and communication/interpersonal

skills to add value to a dynamic growth-focused company. Exceptionally

strong work ethic and commitment to high standards of excellence. Well

balanced training and experience in:

• Customer Service & Relations

• Problem Analysis & Solutions

• Leadership & Management

EXPERIENCE

2009- 2011 Saes Pure Gas- A international company based in Milan, Italy

that creates an manufactures purifiers.

Volunteer Secretary

• Performed clerical duties from filing documents, organizing spread sheets,

Data entries, distributing documents to department managers and suppliers and

Answering and taking memos from suppliers.

• Knowledge of merchandise and effectively shared product knowledge

With clients.

• Assisted all phone and emails with a proper professional manner to establish

And maintain customer relationships and being a team player.

2007- 2009 Gottschalks - A middle-tier American department store

chain which is currently being liquidated. Prior to liquidation, it was

the largest independently-owned department store chain in the United

States.

Sales Associate

• Assisted customers with an enthusiastic and professional manner;

provided outstanding customer service. Friendly and outgoing and enjoys

interacting with customers.

• Focused on building sales volume, establishing and maintaining

customer relationships and being team player.

• Knowledge of all merchandise and effectively shared product knowledge

with clients.

• Responsible for maintaining a clean work environment on a daily basis

and assist in merchandising the department.

2007 - 2007 Bed, Bath and Beyond

Sales Associate

• Responsible for merchandising, managing and setting the standard for

superior customer service in our home furnishings superstores.

• Other duties included, stocking, cashiering and support for a fast-

paced selling floor.

• Responsible for the implementation of corporate training policies, and

ensuring adherence, and full compliance of said policies.

2005-2006 Burge Enterprise- A small rental company that was self-establish by

Ethel Burge.

Administrative/ Financial Assistant

• Assisted to telephone costumers with a positive attitude.

• Input data and filed financial records of all costumer billing and transactions

TECHNICAL SKILLS

• Efficient with PC, Windows 95, 98, XP, MS Office (Word, Excel, Power

Point, Picture Manager, Outlook), Advanced internet skills and

10- key data entry.

• Skills with MS Office (Project, Access), Lotus Notes.

• Understanding of the web production process.

EDUCATION

2011 – 2011 MiraMar College, Working towards achieving

BS Degree Business Administration

2007 – 2011 Cuesta College, Working towards achieving

BS Degree Business Administration

2003 – 2007 Coast Union High School – Cambria, California

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