Customer Service Administrative Assistant

Location:

Posted:

June 13, 2011

ANITA L. WALKER

Alpharetta, GA *****

*************@*****.***

QUALIFICATIONS

Solid background in account reconciliation and accounts receivable. Proficient

use of 10 key by touch and data entry. Computer skills include PCs and

Windows. Well-developed time management abilities. Extremely flexible and

able to handle a variety of duties. A fast learner that sets high goals. Maintains

a high level of productivity, accuracy and diversity. Able to handle stressful

situations and deal with challenging clients. Willing to work overtime to achieve

objectives and meet necessary departmental criteria.

WORK HISTORY

09-07 to 01-11 - Data Source Capturer/ Customer Service –

First National Bank of Broken Arrow

Responsible for sending and receiving daily cashletters to and from Fiserv,

Daily balancing of Teller deposits. Receiving and sending daily wires,

balancing of bank operations with the Federal Reserve, assisting customers

with balancing checkbooks, Debit Cards, Internet Banking and Transfund.

09/05 to 01/07 - Administrative Assistant -

Wallace Engineering - Tulsa OK

Responsible for integrating updated miniset (blueprint document pages) in

current books, filing of correspondence to current jobs, creating job folders.

Combined current rolled documents into existing drawings. Assisted with

handicapped employee with his duties. Relieved front desk of phone duties.

Minor duties of keeping kitchen cleaned and stocked. Special task from

engineering staff upon demand.

4/03 to 8/05 – Internal Collection Agent –

USCellular – Tulsa, OK

Responsible for handling cancelled accounts for payments due to avoid

“outside collection agencies” or try to attract cancelled customers to reactivate

their accounts by paying in full, making payment arrangements or settlements.

Monthly average of “Saved Accounts” – 150 customers; “Total Account

Resolutions with payments in Full” - 200- 250. Collected $100,000+ in June,

2004.

5-02 to 9/02 Collections –

MCI WorldCom – Tulsa, OK Temporary Agency – Accounting Principals

Responsible for customer’s telecom accounts that were nine months to one

year in arrears either to arrange payment or to settle the account.