Customer Service Administrative Assistant

Phyllis Youkbi

** ****, *** ********* *****

****8

Tel: 415-***-****

Email: komyoukbi@gmail

Objective

to obtain a position as a "Front Desk Clerk"

Qualifications

Superior oral and written communication skills

2+ yrs fast paced administrative/receptionist experience

Excellent computer skills (Microsoft Office Suite and QuickBooks)

Successful experience working and interacting with international crowds

Self starter with excellent writing and analytical skills

Proactive hard worker with superior multitasking skills

Experienced working in the customer service industry

Language Proficiency

French: Native Mandarin Chinese: Intermediate (spoken/Written)

Spanish: Basic

Education

Beijing Language and Culture University

-Intermediate level Mandarin Chinese Studies

American University

-BA in international studies and relations

Montgomery College

-Associates Degree in International Relations and Politics

Experience

October 2010-Present

French/Mandarin Teacher

-Currently teaching private lessons in business Mandarin and conversational

French. Responsible for the development of lesson plans aiming to create

rapid academic progress.

Path NGO February 2010-June 2010

Translator, creative contributor

-Part time Chinese/English translator, providing creative contribution

for a youth empowerment training curriculum. Working under the supervision

of Duan Yuxin, project director.

"Ecole Des Beaux Arts" (Art School in North of France), Dunkerque France

June 2009-August 2009

Program coordinator/part time teacher

-Independent program used expressing art as a creative empowerment tool.

Part-time summer camp teacher to students aged 9-12. Work included

leadership, facilitating, organizing and teamwork.

Citronelle Restaurant, Washington DC, USA October 2008- May 2009

Hostess/Administrative Assistant

-Responsible for reservations, answering heavy phones, greetings, placing

orders, event planning and visits of famous and presidential guests. Light

accounting duties and bookkeeping.

American University, Washington DC USA, January 2009, May 2009

Office Coordinator

-Provide administrative assistance to Professor Abdul Aziz Said. Answer

phones; coordinate meetings, travels, writing reports, emails, and

translation.

American University, Washington DC USA, July 2008 August 2008

Community of Scholars teacher's assistant

-Leading and organizing students' summer curriculum. Coordinate academic

work routine. Helping students develop communication and interpersonal

skills.

American Capital Strategies, Washington DC USA, November 2006- January

2008.

Receptionist/Administrative Assistant

-Answer heavy phones, coordinate meetings, facilitate inner-office

communication, order foods, cleaning duties, ordering supplies, data entry,

plan travels and use language skills to communicate with international

guests. Exercise both teamwork and independent thinking.

Maryland National Capital Park and Planning Commission, July 2002- January

2003.

Receptionist/Office Coordinator

-Front desk manager, answering heavy phones, planning of schedules, travel

organizer, customer service and greeting visitors.

References:

Samantha Blizzard at American Capital Strategies, Washington DC/Bethesda MD

Tel: 301-***-****

Professor Abdul Aziz-Said at American University, Washington DC

Tel: 301-***-****

Tazreena Sajjad Adjunct Instructor at American University, Washington DC

Email: ***************@*****.***

Contact this candidate