Customer Service Data Entry

Akiba Cabbell

**** **** *** *******, ** ***** * Phone: 510-***-***** Email:

************@*****.***

Objective: Clerical Support/Office Administration

Professional Skills:

Front Office Support Multi Line Phones Data Entry

Certified Mail

Call Center Customer Service Cash Handling

Alpha/Numeric Filing

Management Typing (40+wpm) Medical Records Document

Safeguarding

Employment History:

Randstad USA- San Francisco, Ca

03/11-06/11

Front Office- Ameriprise Financial Services

. Answer incoming calls, greet clients on daily basis, filing

. Processing incoming and outgoing mail, mail certified

. Scheduling and maintaining conference rooms, data entry

. Ability to handle multi-functions, customer service, scanning

documents

Employment Development Department- Oakland, Ca

02/10-08/10

Oakland Call Center- Seasonal Clerk

Filed unemployment claims, data entry

Answer inbound calls, transfer calls

. Send messages to proper claims adjusters

. Respond to customer request, performs basic clerical duties

Medix Staffing Solutions- Fremont, Ca

02/09-07/09

Medical Records clerk- Washington Hospital-MPI Clerk

. Retrieve and re-file medical records

. Merged patient records in hospital systems, data entry

. Able to evaluate data and make appropriate decisions

. Maintain confidentiality of patients information

Laptop Lanes- Oakland, CA 11/02-

05/08

Oakland Airport- Assistant Manager

Maintained excellent customer service relations

Accurately calculated and made daily deposits

Diplomatically resolved customers complaints on as -needed basis

Handled cash and credit card transaction, retail sales

Order merchandise, and inventory, up sell products and services

Workload Staffing- Sacramento, CA 05/98-

08/02

Voters Registration- Office Assistant/Customer Service

Sorted and distribute mail, faxing, copying

Classifying and filing records, screened and directed calls

Dispatching, effectively developed telephone communication skills

Customer Service, inbound, outbound calls

Education:

Hayward Adult School- Medical Billing & Coding Certificate

Contact this candidate