Customer Service Assistant

Jun a Naresa Augustus

***** ** **** ****** *******, FL 33027 T 914-***-**** E

************@*****.***

Objective

To obtain a position that will enable an individual to use personal

organizational skills, educational background, and the ability to work well

with others.

Education

Florida International University, Miami, FL- Summer 2011

Bachelor of Arts in Psychology, Minor in Biology

Saint Thomas University, Miami Gardens, FL- August 2009- May 2011

Bachelor of Arts in Psychology, Minor in Biology GPA: 3.7/4.0

Deans List, August 2009- Present

Member, Psi Chi

Completed two years of coursework towards a Bachelors Degree

Relevant Courses

Introduction to Psychology Statistics

Research Methods Pre- Calculus

Multicultural Psychology Introduction to

Biology

Skills

Hardworking, flexible, reliable, efficient learner

Excellent communication skills

Proficient in Microsoft and Macintosh Products

Experience

Personal Assistant, Saint Thomas University, Miami Gardens, FL 2009-

Present

Answering phone calls, monitoring and responding to e-mails, managing

projects, preparing presentations, planning and organizing campus events,

typing and filing documents, and attending meetings.

Lab Assistant, Saint Thomas University, Miami Gardens, FL 2009-

Present

Assisted students in the computer lab with any computer problems they may

have had.

Helped students use other pieces of equipment such as printers and

scanners.

Secretary Assistant, Dermatologist Office, New York, NY 2008-2009

Performed secretarial duties which included answering phones, recording

messages, and scheduling appointments.

Updating old and new files, pulling and filing charts, data entry, and

running on errands.

Volunteer, Mount Sinai Children's Hospital, New York, NY 2007-2008

Helped organize a children's benefit at The Big Apple Circus and

responsibilities included mail donations, solicitation letters, and

creating gift bags for the children and parents.

Retail, American Scandinavian Foundation, New York, NY 2006-2007

Ensured that each customer received outstanding service by providing a

friendly environment which included greeting and acknowledging every

customer, maintaining solid product knowledge, and all other aspects of

customer service.

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