Customer Service Quality Assurance

Holly Howe

**** *. ****** ****, ** *****• 480-***-****• ***********@*****.***

Summary & Qualifications

Motivated and goal oriented professional with solid academic and professional qualifications. Expertise in

organizational skills, prioritizing, multi-tasking, adaptability, team work, problem solving, and customer /

client relations.

Education

Bachelor of Science in Business Administration, Minor Sociology, 2004

Arizona State University, W.P Carey School of Business - Tempe, AZ

Professional Experience

Phoenix Heliparts Inc. July 2008- Present

Mesa, AZ

Materials Purchasing/ Formerly Executive Administrator

• Purchasing of materials, tools and various goods at the best price possible

• Negotiating of prices with vendors

• Monitoring inventory levels

• Developing positive relationships with vendors

• Provide administrative support for entire office with focus on President, VP of Operations, Controller

• Process receivable invoices

• Confirm purchase orders match invoices

• Capture all shipping costs and allocate costs to appropriate POs, work orders and invoices

• Composition of government and international documents

• Compile and process payroll bi-weekly

• Make travel arrangements for all employee travel

• Answer multi-line phone system

• Reconcile company credit cards

• Create company expense reports for executives, employee travel and maintenance work

• Control petty cash account

• Order all office supplies and marketing material

• Plan for customer and vendor meetings

• Assist in the planning and preparing for annual expo

• Act as assistant during large yearly helicopter expo, as well as set up and tear down of booth

LeBaron& Carroll Insurance January 2007- February 2008

Mesa, AZ

Commercial Producer

• Provided commercial line insurance for general liability, workers compensation, property, auto, garage,

Errors & Omissions, Directors & Officers for multi-state companies

• Developed a plan for risk reduction services to make clients look more attractive to the insurance

marketplace and increase their bottom line.

• Presented insurance options and products to prospective clients

• Submitted applications to underwriters and followed up to get quotes for clients

• Controlled day to day communication and follow up with clients, prospective clients and underwriters

• Assisted clients in organizing payroll and work comp codes for audits

• Acquired and qualified sales leads on a daily basis

• Created business development strategies

• Represented company at business expo and networking events to obtain sales leads

• Completed detailed applications thoroughly ensuring accuracy for clients

Pulte Homes, Corp. August 2004- December 2006

Scottsdale, AZ

Customer Relations Manager

• Delighted homeowners with high quality customer service

• Led vendor appreciation program in East valley for over a year and a half

• Improved and maintained satisfaction survey scores from homeowners above company average

• Conducted detailed quality assurance tests on homes prior to homeowner walk through

• Recruited and mentored new employees both at career fairs and in the field

• Scheduled and confirmed service appointments with customers and vendors on a daily basis

• Administered trade meetings with assistance from construction team monthly

• Performed pre-closing orientations for new homeowners

• Co-chaired on Central South East Relations Council

• Cultivated relationships with external partners and vendors

• Marketed customer satisfaction questionnaires to current clients

Computer Skills

Types 65-70 wpm

Proficient in Microsoft Windows, Word, Excel, Publisher, Internet (Web research, browsers, search

engines, social media networks and email), etc.

Certifications/Memberships

State of Arizona Notary

Arizona Property and Casualty License

Former Susan G. Komen Race for the Cure- 'I am the Cure' Committee Member

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