Customer Service Manager

Vicky D. Byrum

**** ************ ****

Suffolk, VA 23435

*******@***.***

757-***-**** (home)

503-***-**** (cell)

I have a background of experience in Administrative, Clerical & Office Support, but I am always

open to new ideas and job opportunities. I believe with the proper education anyone can do

anything they set their mind to do. The only limitation a person has is they.

Experience

Joann Fabric & Crafts - Hampton, VA

Team Member

Part-time - December 2010 - Present

Repsonsibilities

I am responsible for customer service in purchasing sewing and craft merchandise, cashier,

greeting customer, stocking merchandise, cleaning work area, cleaning both employee and public

bathroom facilities, supportive in knowledge and advising any sewing and craft questions from

customers with their projects.

YMCA of Cobb County - Marietta, GA

Administrative Assistant

Full-time, May 1993 to December 1995

Responsibilities

I was responsible for secretarial support for 4 different program directors. I did daily bank

deposits and made deposits at the bank. I also designed programs for putting class registration,

bank deposits, and membership registration and class roster for programs onto computer from

manual processes. I also helped assist the office manager in accounts receivable and accounts

payable, collecting and processing payroll, processing new and terminated employees. I was

responsible for purchasing and maintenance of all office equipment (copiers, memo machines,

faxes, etc.). Manage and maintain schedules, Prepare invoices, reports, memos, letters, financial

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statements and other documents, Read and analyze incoming memos, File and retrieve corporate

documents, Prepare responses to correspondence and Perform general office duties. My reason

for leaving was because my husband got a promotion in his job and we were transferred to

Sydney, Australia.

Tuckahoe Family YMCA - Richmond, VA

Part-time staff – Full-time Office Manager, September 1983 to December 1989

Responsibilities

I started as a part-time office staff person that did program registrations, tours of the YMCA,

bank deposits, filing, answering phones, copying, collation of meeting information, membership

registration, bulk mailings, layout and development of program brochure. Then, I became full-

time Assistant Office Manager after about 1 year. The job consisted of the same duties as

previously mentioned. I was promoted to Office Manager in 1987. I still had all the same

responsibilities as before, but I was given the management of all office, membership, and front

desk reception staff. This consisted of about 15 – 20 people I was responsible for training,

scheduling of shifts to cover for 7 days a week, processing payroll, billing, and processing new

and terminated employees. I was in this position until December 1989 when my husband’s job

promotion moved us to Atlanta, Georgia.

Education

Madisonville High School Madisonville, TN

Major: Business, Home Economics, History - Graduated

Lambuth College Jackson, TN

Business (Associate Degree Program) Did Not Graduate

McCollum & Ross School of Cosmetology Jackson, TN

Master Cosmetologist (Vocational/Trade School) - Graduated

Customer Service Training – “In Search of Excellence” by Disney World Customer Service

Training

Preferences

Full-time/Part-time

Willing to work: 30-40 hours/week

Salary requirement: $10.00 – $15.00

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