Customer Service Medical

Location:

Posted:

June 14, 2011

DAYANARA ROMAN

Tulsa, OK 74145 **************@*******.***

OBJECTIVE

To obtain a position that will enable me to use my strong organizational

skills, educational background, and ability to work well with people.

EMPLOYMENT

March 2005 – March 2011 SENIOR TABLE GAMES DEALER Cherokee Casino

Enterprises

Responsible for giving players gaming chips or coin money after receiving currency

.Deal cards to house hands and compare them with players' hands to determine winners.

Maintain chip trays and pay out winning bets while collecting losing bets. In addition

field questions from game players and make supervisors aware of any game issues

.follow procedures and fill out reports in case of any incidents.

May 2003 -December 2004 SURVEILLANCE AGENT Diamond Palace

Hotel & Casino

Responsible for observe casino operations for cheating or theft by employees or patrons.

Do most of the work in observation rooms using audio and video equipment. Recordings

made by gaming surveillance officers can be used as evidence in criminal investigations.

Surveillance agents are responsible to make report for any kind of incidents also they can

watch for irregularities in play. Other time they simply walk around the facility observing

patrons.

EDUCATION

January 2002 MEDICAL SECRETARY AMEDCO

March 2000 CROUPIER Croupier

Institute of PR

April 2009 HIGHT SCOOL DIPLOMA Miguel

Melendez Munoz

LANGUAGES

ENGLISH/SPANISH

• SPOKEN

• WRITTEN

• READ

SKILLS

Strong verbal communications skills as well as solid interpersonal communication,

customer service and public speaking skills for working with large groups of game

patrons. Strong reading skills, interpret documents that cover game procedures,

operating/maintenance rules and safety standards.