Customer Service Sales Representative

. VIRGINIA L. ALDEN

. **** So. Shields,#O-* Ft. Collins, Co. 80526 (970)

***-****

PROFESSIONAL PROFILE____________________________________

An experienced career woman with a record of success in front office

positions, customer service, and finance/accounting. Creative problem

solver with the ability to resolve conflict, improve morale and maintain

customer satisfaction that promotes repeat business and can:

. Add value through exceptional attention to internal and external

"customer relations"

. Handle high volume of detail effectively

. Demonstrate initiative, responsibility and dependability

EXPERIENCE_____________________________________________

Center Partners, Inc. Dec. 2007 -Oct. 2010

Customer Service and Sales Representative

. Handle large volume of incoming calls regarding customers club

accounts and resolving their account issues - high success in account

retention

. Sales

. Mentor/trainer for new agents

. Maintain highest level of call etiquette as possible - I have several

certificates of achievement for QA scores, customer service (Kudos

calls), and skill development which can be presented for your review

Autawash, LLC July 2002 - Sept. 2005

Head Cashier

. Process high volume of customer transactions in a timely and accurate

manor while also handling and resolving issues/complaints, and

answering several incoming phone lines

. Sale of products/services

. Daily balancing and reconciliation of cash drawer

. Weekly or monthly inventory and ordering of both supplies and impulse

purchases

. Responsible for training of new personnel

Animal Emergency and Referral Center June 1999 - June 2002

Veterinarian Receptionist

. Responsible for handling multiple phone lines which involved making

appointments for existing clients and setting up new clients on the

computer

. Process clients exiting paperwork efficiently and acquire insurance

for those that needed it; also worked with clients regarding payment

plans and put them into effect

. Request clients/pets medical information from prior doctors and set up

new files

. Daily balancing of cash drawer and credit card terminals

. Help in the emergency room as needed

Accounting Temporary Agencies 1991 - 1999

. Various accounting positions including A/P with 98% accuracy @ 100 +

invoices per day; A/R where I was responsible for locating and

correcting invoicing and shipping errors; collection of past due items

. G/L Reconciliation - proved a $1,000,000.00 invoice from CH2MHill to

the Federal Government; also month and year end reconciliation of G/L

and bank statements

. Call Center Supervisor at Deutsche Credit

Home Federal Bank for Savings June 1988 - June 1991

Commercial Loan Servicer

. Responsible for interpreting commercial loans and entering them onto

the CRES System according to their individual terms and conditions

. Produce monthly billing statements for P/I and Escrow payments

. Accurately withdraw the payments from the Suspense Account and apply

them to proper loans; Monthly balancing of Suspense Account

. Monthly, quarterly, and yearly G/L Reconciliation

. Yearly tax and insurance escrow analysis

. Year end tax reports to the IRS

United Bank of Ft. Collins ( Wells Fargo Bank) 1977 - 1985

Loan Processor and Teller - Consumer and Commercial

. Responsible for timely and accurate processing of customers

transaction

. Process and sell money orders, cashier checks, traveler check

. Send and receive wires - national and international

. Daily balancing of cash drawer

. Processing of consumer and commercial loan; pull and review credit

reports; data entry of information for processing loans including P/I

and Escrow

EDUCATION

. Front Range Community College, Ft. Collins, Co.

. Central Michigan University, Mt. Pleasant, Mi. -

Contact this candidate