Manager Testing

QA and Testing Best Practice Testing Standardization across

• •

L eader B usiness Units

Global Testing Delivery & Project Testing Shared Services Strategy

• •

M anagement a nd Management

Budgeting & Cost Control Staff Management & Team Building

• •

Organization & Staff Development Strategic Analysis and Internal

• •

C onsulting

Todd Eaton

5168 Ashland Ct. SW, Lilburn, GA, 30047

H - 770-***-**** C – 678-***-****

****.*****@*******.***

OBJECTIVE

Direct a dynamic team of QA professional to deliver world-class testing services utilizing proven

t echnologies, testing processes and methodologies.

SKILLS PROFILE

QA and testing visionary with over 20 years hands on experience in the healthcare information

m anagement business. Strong record in creating and managing successful QA and testing teams for both

i ndividual business unit and centralized testing centers of excellence, while managing costs and risks for a

m ulti-billion dollar corporation. Led testing, development and deployment teams for custom and pre-

packaged software installation and provided strategic direction to senior management on testing and

t echnology issues.

Dynamic management career with strong leadership, problem-solving, planning, team-building and project

m anagement skills. Hire, develop, motivate and retain a diverse staff focused on IT operations, delivery

a nd customer services. Full responsibility for cost center and multi-million dollar budgets.

EMPLOYMENT HISTORY

IT Director

2009-2011

McKesson Corp., A lpharetta, GA

• Led Testing Center of Excellence (COE) and centralized ALM Tools and Services department consisting

o f multiple teams and managers. Responsible for all aspects of project planning, implementation and

s upport for shared testing and R&D tools which cover the entire SDLC. Managed and delivered multiple

l arge scale testing and implementation projects on time and within budget. Responsible for budgeting,

f orecasting and setting allocations to business units for services.

• Led team of diverse IT professionals to provide testing and SDLC tools and services to all

o rganizations within the corporation. Established agreed upon service levels with stakeholders and

c ustomer satisfaction baselines for common tools and then continually improve service to goals.

• Expanded services to include consulting for best practices, build management, functional and non-

functional testing, on-site customer testing and security assessments.

• Managed a multi-million dollar cost center within 2% of plan during the year. Established allocation

m odels for charge-back to business units and present allocation to business unit CIOs and CFOs.

R educed budget by over $1M year over year, passing savings to business units while increasing the

n umber of services.

• Designed a Security Development Lifecycle to facilitate business unit risk assessments and proper

s ecure coding strategies. Augmented risk assessments by implementing open source scanning to

s upport newly established open source use policy.

• Managed vendor relationships for HP, IBM and Microsoft application and services teams. Negotiated

p ricing and offerings as well as execute contracts, master service agreements and non-disclosure

a greements with various vendors. Supported vendors as a customer reference site, member of

c ustomer advisory boards, roundtable discussion leader and performed media interviews to support

a ctivities at McKesson.

• Managed projects to replace multi-million dollar ALM tool solutions by coordinating team activities,

e ngaging stakeholders and presenting to business unit leadership and governance boards. Project

c onsists of providing initial scope and budgeting, securing governance board and executive approval

f or spend, setting direction and scope of project, recruiting project and implementation teams,

c oordinating vendor consulting and training, and managing project deliverables and issues.

Testing COE Manager

2006-2009

McKesson Corp., A lpharetta, GA

• Led Testing Center of Excellence (COE) as well as application monitoring team in support of internal

u se and ISV software groups. Coordinated testing activities and reported monthly testing, availability,

a nd performance status for over 40 applications in over 25 locations.

• Consolidated over 20 instances of common tools into a centralized instance, reducing yearly software

m aintenance costs by over $800K.

• Led development efforts for internal use applications in support of testing and R&D tools. Utilized Agile

a nd iterative development practices to develop applications to consolidate instances of common tools

a nd provide flexible workflow templates to accommodate over 75 business unit development practices.

• Led quarterly tool governance board of 20 business unit development leaders. Set agenda, facilitated

d iscussion, managed proposals and drove decisions for testing COE and centralized tool offerings

• Expanded Testing COE to include connections to agile planning tools (Rally), security testing and an

a utomated functional testing framework to assist business unit development teams with additional

t esting and faster ROI of testing resources.

• Presented design and implementation strategies for Testing COE to vendor conferences and customer

a dvisory boards.

QA Manager

2003-2006

McKesson Corp., A lpharetta, GA

• Led both fulltime and offshore testing resources to test major and minor releases of multiple

a pplications and technologies. Coordinated and prioritized testing activities, worked with development

r esources and leaders, provided build strategies and direction, and contributed to periodic executive

s ummaries and status with business unit leaders.

• Created a test plan template for the group and documented testing activities including entrance/exit

c riteria, resource needs, types of testing needed, testing schedule and result metrics for all major and

m inor release cycles.

• Implemented a comprehensive testing lab consisting of physical and virtual environments, peripheral

e quipment (scanners, printers and telephony) and integrated testing environment across multiple

a pplications and automated machinery.

• Trained as a CMMI Process Lead and led verification and validation efforts for the department and

s tandards for business unit. Conducted PPQA audits of various business units and reported results to

s enior management for compliance before formal appraisals. Worked with corporate process team to

i mplement FDA safeguards in software development and participated in mock-FDA audits to ensure

c ompliance.

• Collaborated with Product Management on designs of new products and functions including

r equirement elicitation, business process models, UI mock-ups and test-driven development standards.

• Designed and implemented a quality dashboard and test execution summary document for the greater

b usiness unit and trained QA management on use and customization.

Hosted Services Manager

2000-2003

Digital Insight, Atlanta, GA

• Led a team of system, network and database administrators to host a web-based financial application.

E stablished agreed upon service levels and customer satisfaction baselines for hosted applications

a nd then improved performance and availability to goals.

• Managed design and implementation of disaster recovery plan for hosted applications. Conducted

q uarterly DR tests with active failover of applications from Atlanta to Virginia and coordinated customer

t esting during the failover.

• Acted as escalation point for customer issues and conducted customer site visits with account

e xecutives to resolve issues and propose risk mitigation strategies.

• Represented the department in a SAS-70 assessment and audit. Established standards and improved

d ocumentation for the audit, and ensured compliance to the standards with periodic reviews.

• Managed enterprise architects on a data center redesign and build-out to separate development and

p roduction environments. Performed project management tasks including scheduling third-party

v endor participation and fulltime resource activities.

Various

1992-2000

Eclipsys Corp., A tlanta, GA

• Performed duties in customer support, implementation services and development of clinical information

s ystems.

Provided tier 2 and 3 level support to customers for clinical applications including basic troubleshooting,

r eport writing, remote monitoring, defect fixes and new enhancement requests.

Implemented clinical information systems at customer sites throughout the US. Performed duties of

p roject management, training, information gathering, design, customization, configuration, testing and go-

live support.

• Managed a team of system, network and database administrators and assigned them to customer

e ngagements throughout the US. Managed customer requests with internal development and

d epartmental requests, and managed departmental P&L of over $3M(US)

EDUCATION AND CERTIFICATIONS

Florida State University, Tallahassee Florida

1990

Bachelor of Science, General Communications

Health Level Seven V.24

2004

Control Specialist

International Institute of Software Testing

2007

Certified Tester Foundation Level

TECHNOLOGIES

Development Methodologies

Waterfall, Agile, Iterative, Lean

Development Tools

Quality Center, Quick Test Professional, LoadRunner, Performance Center, WebInspect, QAInspect, Open

L ogic Exchange, Hudson, Rational ClearCase, Rational ClearQuest, Rational Team Concert, CollabNet,

M KS Integrity, Visual Studio, Team Foundation Server S tarTeam, Caliber, Enterprise Architect, Rally

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