Customer Service Administrative Assistant

Lendoris Rollins

***** ****** **** *** *******, CA 90003

323-***-**** ***************@*********.***

OBJECTIVE

Position as Administrative Assistant or Secretary.

QUALIFICATIONS

Self motivated with strong planning, organizational skills, leadership, and commitment to teamwork.

Committed to client services, exercises good judgment, and serves as a role model for responsible

behavior.

SPECIAL SKILLS

Computer literate (MS Word, Excel, E Mail, Internet applications)Filing systems (alphanumeric)

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Scheduling and appointments

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Greeting visitors

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Incoming and outgoing mail

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Telephone skills

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Customer service

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WORK EXPERIENCE

Lead Residential Assistant 2/03 4/11

Jenesse Center, Inc., Los Angeles, CA

• Work as part of a cross functional team that includes Case Managers, Clinical Director, Deputy

Director, and Residential Director.

• Manage the Center’s office, including phone calls, scheduling, and appointments.

• Train and supervise four Residential Assistants.

• Create reflective and responsible learning and living environments for clients and their families.

• Develop strong facilitation, effective communication and leadership skills through monthly training.

• Perform unit inspections to clarify cleanliness and organization of all clients.

• Handle clients’ fees, prepare monthly receipts, and type court letters.

• Provide clients with job leads to assist them with job searches.

In Home Caregiver 12/95 11/02

Department of Public Social Services, Los Angeles, CA

• Assisted with patient’s personal needs and daily care (bathing, clothing, feeding).

• Provided safe environment and care for personal property and finances.

• Provided and arranged transportation needs; took care of all household duties.

• Interacted on a weekly basis with family and friends.

EDUCATION AND TRAINING

Certificate: Interventions in Domestic Violence

Certificate: MS Office (Word, Excel, PowerPoint)

High School Diploma 1987

John C. Fremont High School, Los Angeles, CA

References furnished upon request

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