Customer Service Representative
Resume:
UMA KASARANENI
LEVITTOWN--NY-**756
**********@*****.***
OBJECTIVE: CLERICAL / ADMINSTARTION ASST
SUMMARY OF QUALIFICATIONS:
Process improvement suggestions-Created Excel sheet for
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Dr’s personal emails and requested licenses, which saved
paper and time, earlier they use to fax and mail Drs for
Documents – Raised Efficiency.
Awarded for outstanding performance in finishing the task
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before deadline while working at Canadian Imperial Bank of
Commerce
Awarded for outstanding performance in customer service
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and credit openings atMacy's
Greet customers as they enter the building
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Cash Handling in accuracy and timely manner
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Types correspondence and memorandums in proper format
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and distributed as designated
Promoted from data entry clerk to office assistant
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Database update & maintenance
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Work well in team environment as well as independently
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Reliable, Flexible, Organized & sufficient to prioritize
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routine daily work load
Willing to learn new things
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Excellent Computer skills in MS Office, Word, Excel,
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Internet.
Work Experience:
1
2
Davis Vision, Plainview Aug 2009 - April 2011
Credential Clerk
• Photocopy Practitioner documentation
• Ensure all files within file room have appropriate file labels
• Research and find Research practitioner information through Davis
Vision Proprietary C V1 &CV2 systems
• File important documentation into practitioner files in Credentialing Dept
file room.
• Research and find “missing” files
• Organize, Schedule & track receipts for department mailings
• CAQH re attestations requests
• Run & Submit AMA’s requests timely & accurately
• Check expired Licenses & CSR’s and Contact practitioner offices for
updated documentation by fax/email
• Monthly terms send to ware house and ware house requests per request
• Printing Colored labels for Files about 75-100 every week in time frame
• Alphabetize Practitioner documents by State and Last name
• Entering committee meeting lists in Excel sheet (accuracy is mandatory)
every week
• Worked on special projects as requested
1. File room cleanup project
2. Time Analysis
MACY'S East, Garden city, U.S.A
Nov 2005 - Dec 2008
Customer Service Representative
Though worked as part time employee, rated as one of the top performers
Substantially reduced average time spent with customers at cash register
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in a busy store
Managed effectively in areas of returns, exchanges and enforced store
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policies
Exceed the targets in opening new accounts
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Assisted other departments in terms of need
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2
3
Canadian Imperial Bank of Commerce, Toronto
July 2003 - July 2004
Receptionist/office assistant
Greeting people, receiving phone calls, other tasks are data base update
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& maintenance, transfer status follow up, photo copying, fax documents,
Lamination & mailing
Scanning under AS400 environment for long hours
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Western Union, Toronto
Nov 2002 - March 2004
Customer service (Contract)
Providing information about western union money transfer activities to
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people on special events at western union stalls
Toronto District School Board
Sep 2001 - Aug 2002
Lunch Room Supervisor/volunteer
Supervised children during lunch hour
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Assisted Children to search books using computer, shelved books (Acc
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to Dewy system and Alphabetical order)
Scanned books for 1,150 students and 30 staff (check-in, check-out, and
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renew)
Assisted Librarian by calling teachers to remind them about scheduled
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library visits and called students about overdue books.
References upon request
3
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