Customer Service Medical Assistant

Cindy Gonzalez

Home Phone 972-***-**** / 214-***-****

*********@*****.***

Objective: To utilize my bilingual administrative/medical front office skills and 15 years of experience to become a highly effective

and valuable employee in your organization / profession.

Experience:

(December 2008 – September 2010) – United States Census Bureau (Dallas, Texas)**Temp** Recruiting Clerk, Address

Canvassing Department, Administration- Recruit, screen and fingerprint employees for field and office work, canvass addresses for

field operators using various methods/maps, admin office work, interviewing/screening bilingual candidates for bilingual positions, HR

processing, payroll batching and entering hours worked using DAPPS & PBOC program.

(April 2008 – Sept 2008) – Children and Family Institute (Dallas, Texas) and Family Care Connection State Certified Mentor /

Quality Control- Mentored with Birthmothers, did initial assessment and follow ups, researched community resources for Birthmothers

needs, created a billing system within the office to maintain an efficient billing flow (billing under TPCN state program) Assisted

counselors set up for classes, gathered materials, utilized my bilingual skills as needed during classes. Started out doing contract

work and then went salary.

( October 2006 - May 2007) – Grace Home Health Agency (Dallas, Texas) D aily assistant to geriatric patient;

check and monitor sugar levels; check blood pressure and weight. Keep daily log of vital signs, refill prescription box,

schedule and take to physician office visits.

(June 2001-April 2004) - Dallas Nephrology Associates/Irving & Dallas Branch (Kidney Specialist/Dialysis

Center) Front Office Rep- Schedule established and new patient appointments, answer incoming calls accounts receivables, daily

balancing, patient registration, scanning documents, daily correspondence via e-mail, bilingual translation skills heavily utilized.

(April 2000 - Sept 2000) - Kenneth Salyer, MD (Craniofacial Surgeon- Dallas, Texas) Insurance/Patient Coordinator

Responsibilities include pre-certifying all scheduled surgeries and retrieving referrals, additional responsibilities are accounts receivable,

checking patient out, scheduling, retrieving and sorting mail, -writing up orders for X-rays, photos, etc, data entry and temporarily assisted

supervisor with some collections, Bilingual translation skills heavily utilized.

(July 1996- Nov 1998) - University of Texas Southwestern Medical (Dermatology-Dallas, Texas)

Customer Service Assistant II- Responsibilities included heavy patient scheduling, answering multi-line phones, patient registration and patient

charge account data-entry. Received, interpreted and processed all lab results for physicians. Also responsible for pharmacy line. Assisted as

medical assistant on an as needed basis. Bilingual and translations skills heavily utilized.

(Sept 199S- July 1998) - Dermatology Consultants (Carrollton, Texas)

Front Office Coordinator- Responsibilities included account receivables, insurance verification, and daily open / close office duties, This

includes balancing and running close of business reports. Also scheduled patients for surgery- Bilingual skills heavily utilized.

(Nov 1992-Oct 1995) - Various Temp Agencies/UT SW Temps (Dallas, Texas)

Held various part-time/temp full-time clerical/research coordinator positions; but mainly stayed home with child during this time.

(Nov 1990 - Oct 1992) - Network Rehabilitation Clinics of America (Dallas, Texas)

Receptionist/Biofeedback Tech- Scheduled therapy treatments, verified workers compensation insurance, registered patients, administered

relaxation therapy to patients. Cross-trained as physical therapy aid and assisted physical therapist. Bilingual skills heavily utilized.

(May 1987 - July 1989) - Dallas Family Hospital - Manuel Griego, M.D. (Dallas, Texas)

Medical Assistant Assisted in minor surgeries and OB-GYN exams, vital signs, veni-puncture, physical therapy, injections and

EKG's. Also prepared medical history records for patients. Bilingual skills heavily utilized.

Technical / Professional Education & Training:

Seven Habits of Highly Effective People Seminar - UT Southwestern Medical Center (Dallas, Texas -1998)

Mountain View Community College - (Dallas, Texas - Fall 1992)

Front Office / General Procedure Seminar - Marriott Hotel (Dallas, Texas - October 1991)

Front Office Skills Seminar - Wyndham Garden Hotel (Dallas, Texas - November 2002)

Certificate for Nurse Aid -American Training Center (Dallas, Texas - January 1986)

Justin F. Kimball High School - 3606 S. Westmoreland (Dallas, Texas - May 1985)

CPR Class -American Heart Association / Emergency Management Resources (Dallas, Texas - 2003)

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