Customer Service Medical

Candy Marie Sanchez

*** **** ***** ****

Phoenix, Arizona 85040

Message Phone: 602-***-****

Email: ************@*****.***

OBJECTIVE: Seeking a position in the capacity of Medical Secretary/Front

Office within a medical office or general business environment, bringing

the following experience, skills, and attributes.

. Extensive experience working in medical office setting. Interface

well with others at all levels including patients, professionals and

staff. Caring and hardworking with excellent interpersonal

communication customer service and office support skills.

EXPERTISE: Office management, medical and clerical services, customer

service representative, provider relations, administrative support, account

management, confidential correspondence, document/records management, front

office operations, multitasking.

WORK CHRONOLOGY:

Patient Services Representative II Catholic Healthcare West 08/2010

- 02/2011

Clinical Support/Medical Secretary DHHS/IHS 11/1999 -

03/2009

QUALIFICATIONS SUMMARY/RELAVENT PROFESSIONAL EXPERIENCE:

. Proven record of facilitating support services and managing fast paced

office operations.

. Strong organizational and communication skills with the ability to

concurrently direct multiple business affairs.

. A multitude of versatile skills transfer into any administrative

setting to create and maintain high levels of efficiency and

productivity.

. Advanced understanding of medical terminology, and of customer needs

with diligent attention to detail resulting in superior customer

service and high levels of client satisfactions.

. Oversee and maintain daily administrative operations to enhance and

support a cohesive and efficient office environment.

. Communicate with physicians and physician's staff, medical staff,

clients and clients families to effectively meet client needs.

. Immediately resolve issues and support clients and providers with

meticulous documentation/requests relevant to requests for accurate

service.

. Prepare reports, quarterly activity reports, and quality review data.

. Direct all mail metering, phone operations, records management, and

inquires.

. Maintain front office operations for alignment with company objectives

to streamline the flow and enhance service.

. Operated high volume phone system and maintained daily direct and

indirect client relations operations including acting as point of

contact for patients, providers and scheduling, coding ICD-9, CPT

coding, data entry of PCP's.

. Responsible for finances, accounts of office expenditures.

. Conducted scheduling for surgery, chart review.

. Trusted liaison between all impacted departments to ensure proper

communications and reporting practices and assistant in office setting

environment.

. Organize the details of special events, travel arrangements, agendas

and itineraries.

. Timekeeper for 85 plus employees, Chair of Secretary Committee,

recorder for medical staff meetings, facilitator for all events and

activities for hospital.

. Processing of all incoming specimens, order tests for specimens, daily

collection of routine paperwork for all requisitions.

EDUCATION:

Chinle High School - Diploma

Dine' College - Associates of Arts

Relevant Certifications: National Dean's List Publication 1998, Honor

Roll, President's List.

TRAINING:

Certificate of Completion: Government Administrative Management

06/07/2005, Project Management for Government Administrative Assistants

06/09/2005, Leadership and Personal Effectiveness 06/08/2005, Government-

Side Commercial Purchase Card Training 04/17/2005, Numerous Certificates

for Positive Actions Awards, Achievement, Appreciation and yearly mandatory

competency requirements.

LANGUAGES:

English Spoken, Written, Read

REFERENCES:

Mary F. Hahn Rosanna Harrill Patricia Romero

602-***-**** 602-***-**** 602-***-****

Professional Professional Professional

Contact this candidate