Customer Service Medical Billing

Denise K Aitkens

***** ******** **

Moreno Valley Ca 92557

951-***-**** or ( 951) 269-

5175

*************@*****.***

________________________________________________________________________

Objective: To obtain a rewarding and challenging position where I can

utilize my previous collections and customer service experience

Work Experience:

01/2010-03/2010 Money Control, Riverside Ca

Collections

Made collections calls to debtors with past due medical bills. Motivated

and educated

Debtors to pay. Negotiated settlements offer to sustain a good credit

rating.

05/2008-10/2008 ARS National Services Ontario Ca

Collections

Made collections calls on an outbound file to consumers with charged off

credit card

Accounts with Capital One Bank. Made settlement offers to help them pay.

Skip tracing.

10/2007-04/2008 Drive Time, Riverside Ca

Collections

Made collections calls on an inbound, outbound file to customers that were

11-60 days

Past due on their car loans. Interface with customers on site at the

dealership. Assisted

Customers to stay current in their car loans, with payment plans, modifying

the account

Or processing deferments.

02/2004-09/2007 GC Services, Irwin dale Ca

Collections Lead

Made collections calls on an inbound, outbound file to defendants with past

due traffic

Citations. Motivated defendants to pay before their driver's license became

affected.

Daily and monthly budget needed to be met. Daily call goal was 150 calls.

Education: Westech College, Moreno Valley Ca, 01/2009 to 10/2009

Diploma in Medical Billing & Insurance Coding Specialist

. NAHCA National Certified Medical Biller and Coder

. 8 Highest Achievement Awards

. 8 Perfect Attendance Awards

Skills:

. Collections

. Customer Service, Call center environment

. Ability to multitask

. Excellent verbal and written communication

. Typing 35 wpm

Contact this candidate