Project Manager Management
Resume:
SEAN P. HALLORAN
**** ******** ****** • Berkley, Michigan 48072
************@******.***
Professional Profile
Solution focused PMI Certified Associate Project Manager (CAPM) professional; experienced in analyzing and
implementing beneficial strategies in business development, operations and sustainment. Demonstrated capacity to perform
root cause analysis and direct customers to lasting resolutions with expertise in developing and maintaining beneficial
customer relationships supporting optimal business operations. Fluent in translating customer specifications into concrete,
executable requirements. Obtained operational business knowledge that can be utilized in a dynamic corporate business
environment.
Areas of Expertise:
• • •
Troubleshooting & Issue Resolution Strong Organizational Team Management
Skills
• • •
Client Relationship Management Communication Root Cause
Management Analysis
• • •
Vendor Management Marketing Management Technical Skills
• • •
Budget Management Scheduling Management Time Management
Professional Experience
Ashby’s Sterling Ice Cream, Farmington Hills, Michigan 2009 Present
Owner/President
Responsibilities
Successfully oversee strategic planning, set up, tactical operations and day to day management resulting in growth
•
through decisive leadership.
Efficiently managed administrative, financial/accounting functions, purchasing, inventory control and
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product/service supplier relations.
Actively managed marketing efforts to promote visibility and introduce new products.
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Analyzed complex situations, designed practical solutions, and implemented cost effective plans.
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Developed personnel, motivated staff to exceed goals, and improved sales.
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Effectively interview, hire, train, schedule, direct and evaluate team members with strong focus on the delivery of
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quality customer service.
Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving employee and
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customer issues.
SEAN P. HALLORAN
Akzo Nobel, Sikkens Wood Finishes, Pontiac, Michigan. 2003 2009
Technical Support Specialist
Responsibilities
Team member working for global organization: worked with domestic and global coworkers and customers to
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develop and maintain quality support.
Fostered and managed successful client relationships to resolve all technical issues.
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Provided technical root cause analysis identifying patterns and provided corrective actions.
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Worked closely with Product Manger and Marketing Manager in the development of all technical training and point
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of sale materials to improve applications and expand customer usage.
Supported the Product Manager in the execution of projects resulting in product launches of environmental friendly
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products.
Generated quarterly forecasting reports using Excel and Access Database information for financial reporting and
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allowing management to use documentation for future studies.
Developed and delivered technical training presentations to sales force to expand technical knowledge on product
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line.
Global Crossing Communications, Southfield, Michigan. 1995 1997, 2000 2003
Senior Revenue Protection Analyst
Responsibilities
Conducted time sensitive investigations to analyze fraudulent activity and provide proper methods resolving
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fraudulent issues.
Performed root cause analysis, risk assessment, identified fraud patterns and took corrective actions to reduce fraud
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related revenue loss.
Facilitated the resolution of fraud related issues and provided feedback/guidance to matrixed departments.
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Developed and implemented policies and procedures for fraud and internal investigation teams.
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Effectively trained and supervised analyst to provide quality customer support.
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Education & Training
Certified Associate in Project Management (CAPM) Certification June 2011
PMI Project Management Institute
Certified Food Safety Manager
National Registry of Food Safety Professionals
Bachelor of Business Administration; Management
Eastern Michigan University Ypsilanti, Michigan
SEAN P. HALLORAN
Computer Experience: Microsoft Office Suite, Microsoft Project, QuickBooks
Corporate Awards and Professional Memberships
Credit and Collections Departments “Employee of the Month”: February, 2001
August 1996, April 1997 and September 2000
Sharing the Vision Awards:
Delight the Customer, Employee Personal Achievement, and Improve Financial Performance
Living the Vision (Economic benefit to the company $160,000+): December, 1996
March, 2011
Member of Project Management Institute
March, 2011
Member in PMI’s Great Lakes Chapter
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