Customer Service Sales

Rachel Harris **** N FM *** #**** • Austin, TX ***26

Cell: 512-***-**** • ************@*******.***

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Qualifications Summary

Experienced working in fast paced environments that require strong organizational and interpersonal skills. Confident in interactions with

individuals at all levels. Trustworthy, ethical, detail oriented and committed to maintaining quality and meeting deadlines. Able to multi task

effectively and apply creative thinking skills to various situations. Professional strengths include:

• Communication, Customer Service and Public Relations

• Problem Troubleshooting and Resolution

• Computer Operations, including Excel, Word, Power Point and Print Shop

• Purchasing and Inventory Control

• Managing, Training and Scheduling Employees

Education Texas State University San Marcos, TX 5/08

Bachelor of Business Administration Major in Marketing

Experience City Wide Realty Licensed Real Estate Agent 3/11 – Present

• Currently assisting clients in finding apartments in the Austin area

• Consistently posting advertisement online to help promote my business

• Actively participate in monthly classes to stay up to date with market conditions

Macy’s Assistant Sales Manager 3/10 – 1/11

• Maintained floor merchandise to increase daily sales profits for certain departments

• Developed associates by coaching based on specific scorecard guidelines

• Managed employees performances by creating guidelines to follow to help achieve their daily

sales goals

• Recognized as top sales performer weekly

• Consistently exceeded daily sales targets

• Provided exceptional customer service on a daily basis

• Repeatedly received “excellent” ratings from online customer survey responses

• Assisted with new employee training

Bush’s Chicken Store Manager 7/08 – 10/09

• Managed daily operations for store generating daily sales of $2,000

• Improved cost control and reduced waste to achieve first place ranking among district stores

• Scheduled employees to maintain adequate coverage and meet budget requirements

• Procured supplies and maintained appropriate inventory levels through use of on line ordering

system

• Reconciled and balanced daily cash register receipts and prepared daily deposits

• Ensured maintenance of quality control standards

• Utilized customer service skills and resolved complaints

• Worked flexible schedule including evenings and weekends

• Trained newly hired employees to conduct daily activities

The Kuker Real Estate Company Receptionist 8/03 6/07

• Developed and printed company brochures for interested buyers

• Assisted agents with MLS entries and data updates on a daily basis

• Maintained company Internet website

• Communicated regularly with customers and other agencies

City of Lampasas Head Lifeguard 5/02 8/05

• Scheduled employees and worked flexible schedule

• Balanced cash receipts daily

• Demonstrated situational leadership and problem resolution

• Maintained equipment and supplies

• Developed people skills through interactions with public

• Taught classes to the public

Other Activities Member of American Marketing Association

Volunteer for Habitat for Humanity

References available upon request

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