Customer Service Medical

Michelle Garcia

***** **** **** *** ********, AZ 85353

************@*****.*** Cell: 505-***-****

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Experience

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Safety Sam Services, Tempe, AZ October 2010- Present

Customer Service Representative

Answer phones, update customer information, collected past due accounts, collection on new sales, fax invoices,

complaint resolution, customer service, phone sales, up-sale products, tracking products, email correspondence,

maintaining client confidentiality, great verbal/ written communication skills

West Valley ENT, Phoenix, AZ

March 2010 - August 2010

Front Office/Referral Coordinator

Answer multi-line phones, greeted patients, scheduled appointments, updated patients information, collected co-pays/deductibles, verified

insurance, obtained authorization for office visits, pulled/filed charts, obtained medical records, fax/filed medical records/reports,

customer service, complaint resolution, maintaining patient confidentiality, general clerical skills, great verbal/ written communication

skills

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Arizona Vein & Laser Institute, Phoenix, AZ

August 2009 - March 2010

Back office Scrub Tech

Greeted patients, collected co-pays/ past due balances, collected deductibles, answered multi-line phone, Assisted Doctor with

Laser/liposuction/breast augmentation surgeries, prepared patients for surgery, verified insurance, obtained authorization for laser

procedures, ordered all supplies, stocked all supplies, medical documentation of surgeries, sterilized all equipment, supervised other

employee's, customer service, complaint resolution, verbal/written communication skills.

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Arizona Neurological Institute, Phoenix, AZ

June 2008 - August 2009

Referral Coordinator

Greeted patients, scheduled appointments, updated customer information, collected co-pays/ deductibles, verified insurance, obtained

authorization for medical procedures/office visits, correspondence with medical facilities/doctor's, prepared new patient charts,

maintained patients charts, filed medical records, obtained medical records, faxed medical records, general office duties, verbal/ written

communication skills.

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Education

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Portales High School, Portales, NM

High School May 1988

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Clovis Community College, Clovis, NM

Associates

49 hours towards Associate's Degree in Liberal Arts

UNIVERSITY OF PHOENIX, PHOENIX, AZ

Continuing degree in Human Services

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Skills

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Micro-Soft Windows

Excel

Office Works

Data Entry

Internet Searches

Contact this candidate