Customer Service Office

**** * ********* **. ******* TX *****

Phone: 972-***-****/214-***-**** Email:*************@*****.***

OBJECTIVE

To secure a position with a well-established organization with a stable

environment that will lead to a lasting relationship within the field(s) of

customer service, dispatching, or administration.

CAREER HISTORY

Current Employer : Disys/Bank of America

Position : Data Entry Clerk III: Property Preservation/REO Billing

and Invoicing

Period of Service : February 2011 till date

Assignments : Mitigate loss to the company and investors by managing

the maintenance and

repair of bank owned foreclosure properties

: Maintain superior relationships with Field Services

Suppliers while ensuring

they provide accurate and timely

services

: Analyze requests in accordance with established

guidelines and determine

appropriate courses of action

: Analyze invoices, make determinations and then enter

data into systems

Employer : FedEx Office

Position Held : Centralized Dispatcher

Period of Service : June 2009 to July 2010

Assignments : Planned the routing and job scheduling of Couriers to

pick-up and deliver

orders from/to the customer, Office and Print Centers and

Automated Document Facilities using a dispatch

software

: Monitor the schedule of couriers to ensure workload

balance; conducted reassignments

as necessary, in case of breakdowns or interruptions

: Coordinated pick-up and delivery requests using a third

party

vendor when the situation deemed necessary

Employer : FedEx Office

Position Held : Corporate Account Administrator

Period of Service : June 2006 to June 2009

Assignments : Maintained a multi-million dollar portfolio of

contracted customer accounts

: Maintained detailed records of customer contact

activities

: Reviewed all delinquent accounts within my portfolio and

performed customer

service related collection activities; spearheaded the

next steps and follow-up

action plans.

: Communicated status of accounts with sales organization,

and office

management as appropriate.

: Met established standards for accounts receivable

performance

: Provided single point of contact for customers in

designated accounts

receivable portfolio assignment

: Prepare billing reports for assigned customers; as well

as by request to ensure

quick payment on past due balances

Employer : GC Services

Position Held : Mid Risk Collections Agent

Period of Service : August 2005 to June 2006

Assignments : Responsible for notifying customers of delinquent

balances on auto loans

: Skip trace delinquent borrowers

: Make outbound calls or receive inbound calls to locate

customers or legitimate

address, and phone numbers of

borrowers

: Setup payment arrangements as well as process credit

card and or check by

phone payments

: Assisted customers affected by hurricane Katrina

PERSONAL STRENGTHS

Ambitious and energetic composed under pressure and get along very well

with people at all levels. Possess excellent correspondence &

communication skills. I am very organized with a professional approach,

keen observer, fast learner, and a good listener.

PROFESSIONAL QUALIFICATIONS

> Capable of working in a fast pace environment

> Possess strong time-management and follow-up skills

> Proficient in Microsoft Office

> Telephone Doctor Phone Customer Service Training

> GMAC Customer Service Training

> Experienced in AS400

> Experienced in Cheetah Delivery Software

> Experience in People Soft AR/EDI

> Capable of handling multi-line phone systems

> Good analytical skills for problem solving

> Strong customer centric personality

> Able to work well within a team, and/or independently

References available upon request

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