Customer Service Medical
Resume:
Chiquita Griffin
**** ***** ***** *****, *******, IL 60649
***************@*******.***
Profile
Detailed oriented and quality focused professional trained in Medical
billing and Coding. Successful track record of handling complicated
assignments. Substantially trained in all aspects of insurance accounts
receivables and collections. Offer firm organization in software
applications, database management, and data entry.
Education
everest college - chicago, il
DIPLOMA - MEDICAL CODING AND BILLING SPECIALIST, 2010
harold washington college - chicago, il
MAJORED IN BUSINESS/PRE-LAW,1994
Certificate - Certified Nurse Assistant Program,1997
DUSABLE HIGH SCHOOL - CHICAGO, IL
Diploma 1990
Skills
ICD-9/ CPT-4
MS Office
Anatomy & Physiology
HCPCS
MS Excel
Medical Terminology
Claim Gear Billing & Coding
MS PowerPoint
HIPAA Certified
EOB/Collections
Internet Proficiency
Medicare/Medicaid
Employment History
MERCY HOSPITAL & MEDICAL CENTER, March 2010 - april 2010
PATIENT FINANCIAL SERVICE INTERNSHIP - 160 HOURS
. Check patient's eligibility
. Follow-up on claim status
. Conduct payment audits
the ritz carlton hotel, 2000 - Present
PBX SWITCHBOARD OPERATOR
. Take incoming telephone calls and routed them to the correct room,
department, or paging system
. Take messages and make wake up calls upon request
. Responde to emergencies and when necessary make calls to the
Fire Department and Police Department
. Develop and implement strategic marketing plan for business
AT&T/TCI COMMUNICATIONS, 1999
CUSTOMER SERVICE REPRESENTATIVE
. Took incoming calls at the Customer Service Center
. Processed customer transactions, updated and completed work-orders
and scheduling
. Resolved billing inquiries, troubleshooting, and sold products and
services
FIRST NATIONAL BANK OF CHICAGO, 1997 -1998
GENERAL CLERK
. Check processing, sorted, and filed incoming batches of checks
. Maintained daily production transaction log for checks and deposits
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