Customer Service Management

Ayanna semple

***-** ***** ******

Jamaica, NY 11434

Home: 347-***-****

Email: ********@***.***

Summary of Qualifications

. Offers 2 years hands on experience . Excellent time management skills

working with adolescents to adults,

seniors, and the disabled

. Great customer service skills . Proven ability to solve problems and

resolve complains

. Ability to learn and apply new . Ability to perform under stressful

knowledge quickly and effectively conditions

. The ability to work independently . Ability to adapt to any situation

with ease

Education and Credentials

Hemet Adult School (GED) Hemet, CA- April 2008

Certified in CPR & First Aid for infants and adults

SCIP CERTIFIED

EXPERIENCE

VERIZON

12/2010-04/2011 Telemarketer Receptionist

Los Angeles, CA

. Answer phones and assisting customers with solving problems

. Filling paper work.

. Maintain organization on unit;

. Maintain responsibility for customer's documents.

. Processing no fault claims

LIFESPIRE INC

9/2009- 10/2010 Direct Care

Worker Bellrose, NY

. Work with individuals with mental illness.

. Assist one on one on a group home with daily activities.

. Conducting room checks as needed.

. Supervising daily chores. Progress notes for consumer

. Help in providing complete Activity of Daily Living for adult

residents.

. Responsible for keeping tasks and cooking meal.

Green House Foster Care

01/ 2008- 12/2009 Direct Care

Hemet, CA

. Cooked for the kids.

. Took kids to school.

. Helped kids with homework.

. Prepared kids clothing.

. Watched kids during activities.

. Watched kids when parents needed.

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