Customer Service Administrative Assistant
Resume:
Theresa Lagomarsino
*** ***** ******, **** ****, CA 94014
Mobile: 650-***-**** Email: ***********.*******@*****.***
Administrative Assistant
Accomplished administrative support professional known for delivering
exceptional results and customer service in fast-faced and demanding
environments. Brings over 10 years of solid experience in the
communications, media and biotechnology industries. Proven track record
managing and completing complex projects, supervising, training and
mentoring support staff while cultivating strong relationships with
colleagues, senior leadership, major distribution partners and clients.
Thorough knowledge of Microsoft Office applications, including daily use of
Word, Excel PowerPoint and Outlook. Extensive experience with NovaManage,
Doclink, TrackWise, Filemaker Pro, Avid and Final Cut Pro applications.
Key administrative and management skills include:
o Office Management and Administration
o Budget Management Skills
o Document Preparation
o Moving Coordinator
o Proficient Writing Skills
o Supervisory Management
o Telephone & Front Office Reception
o Business Communications
o Interpersonal Relations
GENENTECH, INC. - SOUTH SAN FRANCISCO, CA
2006-Present
Document Specialist
o Responsible for production, word processing, editing and proofing of over
2,000 documents for all of Quality Change Control. Ensure consistency
and accuracy for each document to set style guidelines and requirements.
Provide superior customer service and administrative support for other
departments in the company.
Key Results:
o Supervised, trained and mentored all transitional, department employees
on their roles and responsibilities which included word processing,
redlining, proofing, releasing and filing.
o Improved document review and editing system by developing a simple but
functional system that reduced discrepancies, while adding efficiency,
cost savings and reducing response time to under 24 hours.
o Performed quarterly CDM (Controlled Document Management) audits to ensure
that laboratories were
GMP (Good Managing Practices) compliant per FDA regulations.
o Office management responsibilities included scheduling and planning
individual and team meetings, supply procurement and file management.
Receptionist/Administrative Assistant Floater
2003-2006
o Answered a high volume of incoming calls from multiple phone lines and in
person inquiries from clients and colleagues for a company that employed
over 10,000 employees.
o Supported numerous departments throughout the Genentech campus providing
superior administrative assistance including correspondence, legal
documents, events/logistics coordination, communications and problem
resolution.
Key Results:
o Organized and coordinated lobby reports detailing receiving/distribution
of all sensitive inter-office documentation and outside mailing.
LAN CORPORATION, PLC. - South San Francisco, CA
Receptionist/Moving Coordinator, August 2002-August 2003
< Worked as lead receptionist managing multiple phone lines for a large
neuroscience biotechnology company that employed over 5,000
employees.
< Served as a liaison with other departments and operating units in the
resolution of day-to-day administrative and operational problems.
< Sort, review, screen and distribute incoming and outgoing mail
throughout lan campus; prepare, compose and ensure timely responses
to a variety of routine written inquiries.
Key Results:
Created schedule of events and organizational layout that gave a
detailed overview to all employees for company-wide office move.
Managed the warehouse shipping and receiving packages. Coordinated
and organized ways to make the shipping end run smoothly and
effectively.
Academy of Art College - San Francisco, CA
2003
Bachelor of Fine Arts (BA); Concentration: Motion Picture Video
University of Arizona - Tucson, Arizona 1996-1998
o Extensive coursework in film and video production
Foothill College - Los Altos Hills, California 1993-
1996
o Associated Arts Degree (AA); Concentration: General Education
Genentech Recognition Awards:
o September 2009 - Significant contribution for completing a project based
group of documents for Actemra, NuSpin, Lab ware Raw Material
Specifications and SOP's.
o May 2009 - Received Track Employee Award which symbolizes Teamwork,
Recognition, Awareness, Community and Knowledge. Recognized for
exceptional execution of job duties.
o July 2008 - Received commendation for assisting in the FDA Inspection per
a rushed document.
Professional references available upon request.
Professional Experience
Summary of Qualifications
Achievements & Awards
Education
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