Quality Assurance Customer Service
Resume:
Andria Galloway, PharmD
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Macon, GA 31210
Home 478-***-****
Cellular 478-***-****
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Objective
To obtain a staff pharmacist position in a retail or hospital setting
utilizing my PharmD major, and over 10 years pharmacy experience.
Qualification Highlights
. Developed Medication Therapy Management (MTM) program at
independent community pharmacy, yielding an additional source of revenue
for the company.
. Demonstrated ability to meet the needs of patrons, dependable, hard
working, reliable, and punctual.
. Designed and delivered hands-on customer training to develop
understanding of product and proficiency in its use.
. Instructed patients in proper care and helped individuals take
steps to improve or maintain their health.
. Performed services related to the preparation and dispensing of
drugs and other pharmaceutical supplies in accordance with physician
prescriptions.
. Restructured physician prescribing profiles; advised physicians of
their outpatient pharmacy costs, recommending alternative efficacious
therapies aimed at reducing financial risk.
Experience
CVS Pharmacy, Macon, GA
Overnight Pharmacist Nov 2009-Present
. Daily tasks include: data entry and filling of prescription
medications, performing DUR on all orders, receiving incoming prescriber
orders, verification of final product for accuracy, staff and inventory
maintenance
. Compounded medications, using standard formulas and processes, such
as weighing, measuring, and mixing ingredients
. Planned and implemented procedures in pharmacy, such as mixing,
packaging, and labeling pharmaceuticals according to policies and legal
requirements
. Maintained established procedures concerning quality assurance,
security of controlled substances, and disposal of hazardous waste
. Answered questions and provided information to pharmacy customers
on drug interactions, side effected, dosage, and storage of
pharmaceuticals
. Received multiple rewards and recognition for excellent customer
service yielding increased customer satisfaction for the company
Walgreens, Macon, GA
Staff Pharmacist, 2007 - 2009
. Daily tasks include: data entry and filling of prescription
medications, performing DUR on all orders, receiving incoming prescriber
orders, verification of final product for accuracy, staff and inventory
maintenance
. Compounded medications, using standard formulas and processes, such
as weighing, measuring, and mixing ingredients
. Planned and implemented procedures in pharmacy, such as mixing,
packaging, and labeling pharmaceuticals according to policies and legal
requirements
. Maintained established procedures concerning quality assurance,
security of controlled substances, and disposal of hazardous waste
. Answered questions and provided information to pharmacy customers
on drug interactions, side effected, dosage, and storage of
pharmaceuticals
. Received multiple rewards and recognition for excellent customer
service yielding increased customer satisfaction for the company
Walgreens, Atlanta, GA and Medical Center of Central Georgia Macon,
GA
Pharmacy Intern, 2001 - 2006
. Daily tasks include: data entry and filling of prescription orders,
aiding in pharmacist's duties, patient counseling, inventory and record
maintenance
. Received and stored incoming supplies
. Counted stock and entered data in computer to maintain inventory
records
. Mixed pharmaceutical preparations, filled bottles with prescribed
tablets and capsules, and typed labeled for bottles
. Assisted pharmacist to prepare and dispense medication
. Maintained high level of customer service and satisfaction
Education
Doctorate, Pharmacy, 2006
Mercer University, Atlanta, GA
Graduated cum laude with PharmD
B.S., Biology, Minor: Chemistry, 1999
University Alabama Birmingham, Birmingham, AL
Graduated with university honors with Bachelors of Science
Skills
. Utilization Management Review
. Direct Patient Care
. Counseling
. Drug Information Support
. Inpatient and Outpatient Dispensing
. Patient Counseling
Affiliations
General Member, 2004
APhA, National
Student Member, 2004 - 2006
AMCP, Atlanta, GA
Academy of Managed Care Pharmacy
General Member, 2004 - 2006
SNPhA, Atlanta, GA
Student National Pharmacy Association
Licenses
Registered Pharmacist, 2007 - present
Georgia State Board of Pharmacy, Georgia
RPH023484
Certified Immunizing Pharmacist
APhA, National Certification Program, 2009
Honors
General Member, 1997
Golden Key National Honor Society, Macon, GA
Membership granted to college students with 3.0 GPA or higher
Award Recipient, 2004 - 2005
Dean's List, Atlanta, GA
Awarded to students for receiving 4.0 GPA that semester
Award Recipient, 2003 - 2006
Health Student Scholarship, Atlanta, GA
Awarded to Students receiving a degree in a healthcare-related major
Certified Immunizing Pharmacist-APhA 2009
References available upon request
Contact this candidate