Customer Service Administrative Assistant

jennifer solares

***B Leigh Ave. ( Princeton, NJ 08542

**********@*****.*** ( 609-***-****

Summary of Qualifications

Skillful and dedicated Administrative Assistant with extensive experience

in the coordination, planning, and support of daily operational and

administrative functions. Also possesses strong customer service

background.

* Demonstrated capacity to provide comprehensive support for all staff.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; able to identify goals and priorities and resolve

issues in initial stages.

* Excellent customer service productivity, often among the top agents.

Also skilled in retaining customers.

* Intermediate knowledge of the Spanish language.

* Proficient in Microsoft Office Systems, Microsoft Windows operating

system, First Class, Adobe Acrobat, Constant Contact and many other

computer applications, type 55 wpm with complete accuracy.

* Experienced with social media websites including Facebook, LinkedIn

and Twitter.

Professional Experience

A Clean House is a Happy House, Inc. - Princeton, NJ January

2011-present

Bookkeeper/Administrative Assistant

Provided bookkeeping and administrative support to business owner.

. Maintained business records and filing system.

. Prepared deposits for both business and personal accounts.

. Paid both personal and business bills.

. Created and managed company lists.

. Occasional errands such as making bank deposits, putting mail in

outgoing mailbox, purchasing office supplies, etc.

. Assisted with overall organization of the office

Self Employed/Contractor - Princeton, NJ

October 2009-present

Virtual Assistant/Onsite Support

Provided both virtual and onsite support to various businesses in the

Princeton area including Odyssey Coaching and Consulting and Princeton

Online.

. Composed letters and other documents.

. Completed mail merge projects

. Managed aspects of social media such as LinkedIn.

. Scanned documents and created jpeg/pdf files.

. Created and managed databases based on client needs.

. Performed internet research on various topics.

. Assisted clients with basic troubleshooting of computer, hardware and

other technology issues.

. Managed business and personal calendars for clients.

. Helped clients with creating an organization system for their homes

and/or offices.

BCM Direct - Princeton, NJ October 2008-June 2009

Customer Service Representative

Provided high quality customer service to customers.

. Answered incoming calls from customers and assisted them

. Answered general questions

. Helped customers with obtaining refunds

. Assisted customers with using Wellness Watchers MD website.

. Sent e-mails welcoming customers to website and gave instructions on

how to use the website.

. Made outgoing calls to welcome customers to Wellness Watchers MD.

. Received performance bonuses for demonstrating excellent customer

retention.

Corner House Counseling Center - Princeton, NJ February 2007-

October 2008

Office Assistant

Provided high-level administrative support to staff and clients.

. Answered phone, operated switchboard, etc.

. Signed clients in and collected any fees if appropriate.

. Scheduled appointments for clients.

. Managed database that contained the confidential information of

clients, students involved in prevention groups, and members of

various boards affiliated with Corner House.

. Maintained staff phone lists.

. Assembled client charts.

. Set up refreshment table, took attendance, dispersed handouts, and

took minutes each month at the Princeton Alcohol and Drug Alliance

meetings. Typed the minutes and dispersed them to all members before

the next meeting.

. Various errands such as traveling to Trenton to deliver a grant

proposal or RFP.

. Prepared outgoing mail.

. Filled out an agency contact form when a potential client contacted us

via telephone.

. Contacted various health insurance companies regarding the details of

the client's benefits.

. Prepared weekly report for Mercer County Drug Court.

. Kept outpatient group attendance books accurate.

. Other various tasks such as copying, filing, etc.

Total Repair Express, L.L.C.. - Hillsborough, NJ July 2004 - September

2006 Administrative Assistant

Provided administrative support for customer service and senior management.

. Answered phone, operated switchboard, etc.

. Organized outgoing mail such as invoices.

. Prepared marketing literature and presentations for all sales staff

and management.

. Maintained records for all tax related documents such as W-9, ST-5, ST-

3, etc.

. Managed the documents folder on the TRE Intranet website.

. Was responsible for the organization of schedules for mobile

technicians in five different territories.

. Kept accurate lists containing contact information for all employees;

uploaded these lists to documents folder on intranet site.

. Created shipments via FedEx and UPS.

. Prepared new hire packets.

. Administered summary and detail reports for customer service.

. Entered new accounts into database.

. Assisted with inventory reports.

education

Attended Raritan Valley Community College 2002-2004. Completed courses

including English I & II, Introduction to Spanish I, Introduction to

Psychology, The Dynamics of Fitness and Wellness, Business Math, Business

Computer Systems. Plan on returning to school part time in the near

future to further my education.

certifications

New Jersey Notary Public (2008-present)

Contact this candidate