Customer Service Manager

Alexander Blasich

206-***-**** **** **th AVE SE Mercer Island, WA 98040 *.*******@*******.***

Applying for Entry-Level Positions

EDUCATION

Washington State University – Pullman, WA Aug. 2007 - May 2011

Bachelors Degree in Business Administration – GPA: 3.39

Majored with a Double Emphasis in Organization and Operations Management

Minored in Entrepreneurship

Copenhagen Business School – Copenhagen, DK Aug. 2010 – Dec. 2010

Study Abroad Exchange for International Business and Business Operations

WORK EXPERIENCE

Job Site Manager (’09 ’10) / Painter (’08)

College Pro Painters May – Aug. 2008, 2009, 2010

Mercer Island and Seattle, WA

Team was ranked in the top 10 for customer satisfaction in the Northwest in 2009. My coworker and I

were individually ranked 5th and 6th.

Used outstanding customer service to handle homeowner's concerns quickly and professionally.

Time management was used to achieve goals and complete jobs under budget.

Used great communication skills to keep the franchise manager informed on the daily progress.

Worked as a team with coworkers to complete large jobs and problem solve difficult situations.

Developed a strong work ethic by working 10 hour days with no supervision.

Successfully trained new team members on the mechanics and safety of painting.

Cashier / Food Prep

Sahara Pizza May 2006 – Aug. 2007

Mercer Island, WA

Exceptional customer service and communication skills were used while talking with customers on the

phone.

Used efficiency to quickly process orders during peak business hours.

Tracked inventory usage and stock levels.

UNIVERSITY INVOLVEMENT

Member of the Washington State University Management & Operations Club

Referee for student intramural sports (basketball and soccer)

Trumpet player for the Cougar Marching Band

Food server for campus dining center

CERTIFICATIONS AND SKILLS

Cultural Competency Certification from Washington State University

Highly skilled at using Microsoft Word, Excel, PowerPoint and Outlook

Working knowledge of Minitab and Microsoft Expression Web

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