Customer Service Manager

B ilingual: Spanish & English

Maritza Gonzalez

**** ******* **, ******* ******, FL 34652

Cell: 727-***-****

Objective :. To obtain a professional position where I am able to continue growth and

use of my skills to the best of my abilities in a place where I am appreciated and valued.

Education : HS Graduate, 1990

Ski l ls: Excellent Customer Service; Type 35wpm; Receptionist, Loss Prevention(LP)

Administrator Assistant, Office Manager; Windows 7, Microsoft word, Excel, Switchboard operator,

Fax machine Copy machine Filing; Organized; Data Ent ry ; Multi-tasking; Dedicated; Detail-

Oriented, Self-Starter, Communicator, Problem Solver, Team Player.

E xpe rience:

S VC, LLC, Clearwater, FL 2011- 2011

Customer Service

• Answer inbound calls

• Verify accounts

• Maintain accounts

Columbus Health Care 2010-

2010

Receptionist

• Maintain and ensure completion of paperwork, sign-in documents and security procedures.

• Handle special administrative projects.

• Answer calls and directing the calls to the relevant department/division.

Coleman & Assoc., Tampa Fl 2009 -

2010

C ustomer Service Representative

• Responsible for customer service d ivision, duties included answering customer queries,

p roblem solving and providing detailed information on new products.

• Answered inbound calls in support of customer needs.

• Conveyed in a reassuring manner step by step instructions to resolve application issues.

• Performed queries in multiple databases.

Hess Spinal Centers 2008 -

2009

Office M anager

• Medical Record keeping

• Answered calls from patients providing instant solutions.

• Quality keeping

***Any other information and

References upon Request***

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