Customer Service Representative
Resume:
BRENDA IGIG
Home Address ***** ****** *****, ******* *******, CA 91748
Cell 626-***-****
Email ******.****@*****.***
OBJECTIVE Seeking a position with a growing organization where I can make a positive impact on health, utilize my
skills and education in health science, data entry, and experience long term career growth.
EDUCATION Bachelor of Science, Health Science Graduated May 2008
California State University, Fullerton
Bachelor of Science, Nursing In progress
Western Governor’s University
WORK Magic Microphones, Inc., Diamond Bar, CA January 2004 - December 2010
General Manager
EXPERIENCE
• Supervised employees
• Set up employee schedules
• Forecasted sales and revenues
• Initiated competitive analysis
• Implemented plans to reach projected quarterly revenue goals
• Performed loss prevention procedures
• Monitored and performed sale/refund transactions
• Assisted customers in karaoke merchandise selection
• Assisted in customer issues and complaints
• Performed accounting procedures using Microsoft Excel and QuickBooks
• Performed marketing procedures, such as online advertising
Magic Microphones, Inc., Diamond Bar, CA March 2003 - January 2004
Customer Service Representative
• Assisted customers in karaoke merchandise selection
• Assisted in customer issues and complaints
• Performed accounting procedures using Microsoft Excel and QuickBooks
• Performed marketing procedures, such as online advertising
• Performed sale/refund transactions
COMMUNITY Rancho Los Amigos National Rehabilitation Center, Downey, CA February/2008 – April/2008
Academic Intern
SERVICE
• Assisted Physical Therapist with patient daily duties (Therapeutic exercises, patient transfer, etc.)
• Assisted Nurse Recruiter with Nurse Recognition Week (Making flyers, writing letters, taking charge
of raffle, etc.)
• Assisted with front desk
Lanterman Developmental Center, Pomona, CA October 2006 - November 2006
Student Volunteer
• Assisted special education students in classroom activities
• Assisted special education students in church activities
• Assisted instructor in activity planning
Super Rx Pharmacy- Stater Bros., Chino Hills, CA April 2005 - September 2005
Volunteer
• Learned about the duties of pharmacists and pharmacy clerks
• Restocked inventory
BRENDA IGIG
• Learned background information of some medications
• Learned about pharmacy schools and the application process
• Observed pharmacist in action
SKILLS • Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• QuickBooks
• Typing Speed: 80 wpm
• Certified Nursing Assistant
RELATED • Nursing classes (Bachelor of Science in nursing)
Principles of Physiology and Ecology
COURSEWORK
• Genetics and Molecular Biology
• Organic Chemistry
• General Chemistry
• Biochemistry
• Epidemiology
• Plant and Animal Biology
• Health Science Research & Evaluation
• Computer Information Systems
• Contemporary issues in child health
• Nutrition
• Anatomy
• Physiology
• Biology
• Microbiology
• Chemistry in Nursing
• Psychology
• Sociology
REFERENCES Chatwin Caberte, Owner
Magic Microphones, Inc.
1142 South Diamond Bar Blvd. Ste. 100
Diamond Bar, CA 91765
E-mail: ****@****************.***
Rindy Stewart
Rancho Los Amigos National Rehabilitation Center
7601 E. Imperial Hwy
Downey, CA 90242
Contact this candidate