Sales Manager

SALLY JO MASON

**** ***** *****, ****, ** ***** ? 480-***-****

Email: ************@*****.***

ACCOMPLISHED RETAIL SALES MANAGER

Dynamic, Results-Oriented Professional Offers the Following Experience and

Achievements:

Possess Exceptional Sales Management, Retail Operations, and Employee

Development Expertise:

25+ years of Retail Management and Operations experience in both hard and

soft line products with leading retailers; Consistently drive and exceed

sales goals through coaching and recognition, planning and executing

floor moves, merchandise placement and sales set-up; Highly articulate,

effective communicator, with ability to quickly and effectively establish

rapport with people at all levels of an organization, including the tact

necessary to diffuse escalated customer interactions; Ability to

motivate associates to deliver effective selling behaviors resulting in

high customer survey engagement rate; Successfully establish career

progression plans for key players and positions to result in retention of

best people and turnover reduction; Experienced in inventory control and

implementing shrink-reduction plans; Able to work successfully as a

member of a team, as well as independently; Proven ability to multi-task

and prioritize workload to meet department and company goals.

SALES MANAGER

Macy's Corporation/Robinson's May

October, 1995 - Present

. Successfully manage store level operations for both hard and soft line

products, including staff hiring, training, evaluation, employee

supervision, operations, sales promotions and P&L accountability.

. Lengthy track record of consistently meeting and exceeding customer

expectations and company goals, including revenue, retention, loss

prevention, and customer credit percentages.

. Maximize sales and profitability of assigned areas through execution

of company programs and creative placement of merchandise and sales

set-up.

. Direct loss prevention initiatives; successfully implement shrink-

reduction plans.

. Coordinate inventory control, receiving, merchandising and store

maintenance.

. Coach associates on product knowledge by holding in-store product

training with vendor representatives.

. Led department to rank in top 2% (total sales revenue), of a region of

185 locations.

. Achieved the highest sales growth in region; awarded with promotion to

higher-volume store ($26 Million annual revenue)

. Currently forecasted to increase department sales by 5% year over

year.

Awards and Recognition:

. Promotion to high-volume store, based on consistently exceeding sales

goals

. Multiple "Manager of the Month" awards; most recently - November,

2009.

. 4 Loss Prevention Awards

STORE MANAGER

House of Fabrics

1982 - 1993

Held positions of increasing responsibility leading to Store Manager

position, overseeing eight associates.

. Supervised eight employees in charge of assignment delegation, shift

schedules, and performance evaluation.

. Responsible for recruiting and retaining a qualified team of selling-

and customer-focused Associates and building benchmarks for future

advancements and promotions.

. Implemented management procedures to ensure all aspects of store

operations fully contribute to an outstanding shopping experience for

all customers.

. Performed oversight of inventory control and purchasing activities and

scheduled/supervised receiving activities in areas of daily shipments.

. Provided associates with a broad range of assistance in areas of

product knowledge, pricing and availability, special orders,

exchanges, and promotional /competitive discounts.

SALLY JO MASON

1537 North Rowen, Mesa, AZ 85207 ? 480-***-****

Email: ************@*****.***

EDUCATION

Minneapolis Vocational 1976-1979

Degrees in Apparel Arts and Tailoring

Hennepin County College 1979-1982

Associate degrees in Marketing and Retail

PROFESSIONAL TRAINING

Human Resources Training; Dimensional personality training; performance

management, employee relations, coaching to achieve results; Credit

training; Inventory web-based training; Ongoing furniture and mattress

vendor training

TECHNICAL SKILLS

Microsoft Office - Word, Excel, PowerPoint; 10-key, Internet Research and

Web-based Applications; Furniture reservation system

.

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