Customer Service High School

ERIN KELLY

*** ******* ***** ***** 407-***-****

Longwood, Florida 32779 ***********@*****.***

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OBJECTIVE

To obtain a position with an organization which will utilize my experience and background, while offering

opportunities for advancement and growth.

OVERVIEW

• Conscientious individual; thorough and detail-oriented with excellent follow-through.

• Ability to establish and maintain good rapport with people from diverse backgrounds.

• Strong organizing and planning skills.

• Flexible/adaptable; rapidly assimilate new ideas and procedures.

• Function effectively as an independent worker or team player.

EXPERIENCE

AT&T – Orlando, FL 2010

Clerk

Prep, Scan and Index documents. Responsible for providing various office/clerical duties.

Hired by Viva, Inc., for AT&T for a 3-4 month project.

IOA (INSURANCE OFFICE OF AMERICA) – Longwood, FL 2003 – 2009

File Clerk

Began as File Clerk in Client Services Department handling routine file responsibilities. In 2004, file clerk position

was discontinued and I was transferred to MatchUp Promotions within the company utilizing my experience and

clerical training.

PROTEGRITY SERVICES – Orlando, FL 1990 – 2003

(Formerly Humana Workers Compensation Services)

General Clerk

Responsible for providing various office/clerical duties in various departments for up to approximately 40

adjusters. Began as File Clerk working with co-worker in fileroom pulling requested files daily and distributing to

adjusters. Learned and utilized various computer software.

As the sole Copy Clerk, followed detailed written instructions and copied all files in a timely manner while under

tight time constraints. Utilized various types of copiers. When company began having copying done by outside

vendors, personally had to deal effectively with vendors and ensure all copying lists were written up correctly,

boxed and returned at specific times.

Scanner/Imager position required scanning prepped mail to be indexed for viewing as well as prepping mail for

scanning. Mail Clerk duties involved opening, stamping and sorting all incoming mail and ensuring proper

delivery of same. Fax Clerk responsibilities included transmitting faxes and sorting

Handled all types of special projects in an accurate and timely manner. Nominated as Employee of the Month.

From 1997-2003, received Perfect Attendance Awards (over 21).

EDUCATION

Specialized training includes: Mentoring; Diversity Training; How to Give Exceptional Customer Service;

Personalities at Work; QES (Quality Education System)

Lake Brantley High School (graduated 1989) – Altamonte Springs, FL

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